Toteutussuunnitelma
2013
Matkailu-, ravitsemis- ja talousala
Laurea Leppävaara
Ylempään ammattikorkeakoulututkintoon johtava koulutus
Implementation plan
2013
Tourism, Catering and Domestic Services
Laurea Leppävaara
Master's degree programmes
Toteutussuunnitelma · Palvelumuotoilu (MYA), Laurea Leppävaara · Ryhmä MYA13KJ · Lukukausi 1/2013-2014
Cross cultural issues in service development (01044), 5 op
Implementation plan · Palvelumuotoilu (MYA), Laurea Leppävaara · Group MYA13KJ · Semester 1/2013-2014
Cross cultural issues in service development (01044), 5 cr
Cross cultural issues in service development (01044), 5 cr
Implementation plan (PDF), 2 pages
- Implementation
- HYA1311
- Semester
- 1/2013-2014
- Dates
- 1 Oct 2013–31 Jan 2014
- Type
- VALUE CREATING COMPETENCES (0318)
- Group
- HYA212SJ, MYA13KJ
- Campus
- Laurea Leppävaara
- Language of instruction
- English
- Teachers
- Chydenius Tarja (Teacher in charge)
- Status
- Ready
Show text version
1/2
Implementation plan Finished
Study unit Cross cultural issues in service development (01044), 5.0
Implementation HYA1311: 1/2013-2014 (01.10.2013 - 31.01.2014)
Type VALUE CREATING COMPETENCES (0318)
Groups Primary: HYA212SJ Others : MYA13KJ
Involved in the project
Lecturers
Number of participants Minimum: Maximum:
Enrolment period 20.05.2013 08:00 - 02.06.2013
Main timing for implementation
Applicabililty For exchange students: Yes For elective studies: Open UAS student: No Suitable
for virtual UAS:
Teachers Chydenius Tarja (Teacher in charge)
Campus Laurea Leppävaara
Main location for implementation
Implementation method Language: English Virtuality: cr Integration of R&D: cr
Implementation class
Focus areas
Evaluation at the latest Storing of graded material ends.:
Exam days
Having completed the study unit the • identify and deeply understand cross-cultural issues related to service development
student is able to
• plan and implement intercultural strategies and processes
• manage multicultural teams and projects
• support and develop frontline personnel's intercultural communication competences
• involve diverse customers in the service design processes.
Previous studies
Learning objectives
The student will be able to:
- Identify and deeply understand cross-cultural issues related to service development
- Implement intercultural strategies and processes
- Management of intercultural teams
- Help frontline personnel to develop intercultural skills both in face-to-face
interaction and in virtual communication
- Involve diverse customers in the service design processes
Contents - Intercultural competence in service business
- Understanding and managing diveristy and cultural differences in service design
- Development of cross-cultural intelligence in general
Tutoring and communication Study unit communication will take place in Optima
Evaluation criteria and methods 0-5
Project (name) Multisensory service experience in tourism
SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
2/2
Implementation plan Finished
Other arrangements Contact sessions on Thursday evenings at 16.30-19.30:
October 10 , 2013
November 7 , 2013
December 12 , 2013
January 16, 2014
Learning events
Date o'clock/at h Subject Content Status Teachers
01.10.2013 0:00 10 Contact sessions on Thursday evenings at Tarja
16.30-19.30: Chydenius
October 10 , 2013
November 7 , 2013
December 12 , 2013
January 16, 2014
Please note that there will be pretask for
the course. It will be sent to the students
by email latest by October 1.
SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy