Creating Innovation through Service Design (A0132), 10 cr

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Implementation plan Finished



 Study unit                            Creating Innovation through Service Design (A0132), 10.0
 Implementation                        MFA1311: 1/2013-2014 (26.08.2013 - 20.12.2013)
 Type                                  DEEPENING PROFESSIONAL COMPETENCE (A023)
 Groups                                Primary: MFA11SN Others : HBA11SN , HCA11SN , NIA11SN , NTA11SN
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      20.05.2013 08:00 - 02.06.2013
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Matvejeff Pekka (Teacher in charge), De Arruda Camara Antonius (Other teacher),
                                       Lybäck Henry (Other teacher), Martola Anne (Other teacher), Nisula Janne-Valtteri
                                       (Other teacher), Takala Jouni (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D Language: English Virtuality: 2 cr Integration of R&D: 5 cr
 Implementation class
 Focus areas
 Evaluation at the latest              21.01.2014 Storing of graded material ends.: 21.12.2014
 Exam days

 Having completed the study unit the   • carry out an innovation project applying the newest existing knowledge and service
 student is able to                    innovation and design methods

                                       • carry out creative problem solving and development of working methods

                                       • know the prerequisites for profitable and customer-oriented operations

                                       • work in a diversified project




 Previous studies                      Developing ICT Systems or equivalent knowledge.
 Previous studies, more information    120 cr
 Learning objectives                   The aim of the study unit is to acquaint the students with multidisciplinary knowledge in
                                       service innovation and design by carrying out a service innovation and design project.
                                       Students know the Service Innovation and Design (SID) method and learn to use various
                                       service design tools and their implications for service innovation and design practice.
 Contents                              Service innovations Innovation process in practice SID method and the use of service
                                       design tools Planning, conducting and evaluating an innovation project
 Study material                        Miettinen, S. & Koivisto, M. (toim.) (2009). Designing Services with Innovative
                                       Methods. Moritz, S. (2005). Service Design. A practical access to an evolving field
                                       (http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%
                                       The future of service business innovations. Tekes 2010
 Tutoring and communication            Optima
 Evaluation criteria and methods       Basic evaluation according to the Laurea policy (see evaluation criteria). Detailed
                                       evaluation criteria may be given for separate development projects.

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Learning events
 Date         o'clock/at h   Subject          Content                                        Status   Teachers
 09.09.2013   9-             Course           Course introduction and                                 Antonius De
                             introduction     orientationDividing the students in project             Arruda
                                              groupsPresenting the projects                           Camara,
                                                                                                      Henry
                                                                                                      Lybäck, Anne
                                                                                                      Martola,
                                                                                                      Pekka
                                                                                                      Matvejeff,
                                                                                                      Janne-Valtteri
                                                                                                      Nisula, Jouni
                                                                                                      Takala
 16.09.2013   9-             Fujitsu          Kick-off day of the Fujitsu project. Project            Pekka
                             Kick-Off         owners present their perspective.See                    Matvejeff,
                                              detailed programme in the Optima.                       Janne-Valtteri
                                              Meeting at Valimotie 16, Helsinki at 8.45               Nisula
                                              p.m.13.00- Workshops on Campus:
                                              building up personas
 23.09.2013   9-             Workshops        Going through the kick-off-day                          Pekka
                                              materialInstalling laptops and getting to               Matvejeff,
                                              know FASTWorking with personas and                      Janne-Valtteri
                                              Customer Journey                                        Nisula
 30.09.2013   9-             Workshops        Getting to know FASTWorking with                        Pekka
                                              Customer JourneysStakeholder                            Matvejeff
                                              mappingGetting ready for the interviews
 07.10.2013   9-             On site visits   On site visits to Tampere and                           Pekka
                                              Fujitsu/Konala (Malminkartanonkuja 4,                   Matvejeff,
                                              00390 Helsinki)Half of the student group                Janne-Valtteri
                                              goes to Tampere and the other half to                   Nisula
                                              Konala. A detailed plan for the day with
                                              instructions on the travel arrangements
                                              tba.
 14.10.2013   9-             Workshops        Going through the collected data from the               Pekka
                                              on-site visitsEnd user perspective, user                Matvejeff,
                                              interfaceShifting from understanding                    Janne-Valtteri
                                              phase to creation phase                                 Nisula
 21.10.2013   9-             Idea             Learning tools for idea                                 Pekka
                             generation       generationApplying Customer Journeys,                   Matvejeff,
                                              Blueprinting                                            Janne-Valtteri
                                                                                                      Nisula
 28.10.2013   9-             Idea             Idea generation cont.                                   Janne-Valtteri
                             generation                                                               Nisula
 04.11.2013   9-             Checkpoint       Checkpoint with Fujitsu                                 Pekka
                             Charlie          representativesGetting ready for the 8.11.              Matvejeff,
                                              Service Desk observation in                             Janne-Valtteri
                                              Fujitsu/Malminkartano                                   Nisula
 11.11.2013   9-             Workshops        Working with the tools; considering the                 Pekka
                                              feedback from Fujitsu                                   Matvejeff,
                                              representativesVisiting lecturer                        Janne-Valtteri
                                                                                                      Nisula


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



 18.11.2013   9-           Workshops        Preparing for the presentationsTransfer      Pekka
                                            from creation phase to final phase           Matvejeff,
                                                                                         Janne-Valtteri
                                                                                         Nisula
 25.11.2013   9-           Workshops        Practicing the final presentationsCreating   Pekka
                                            the posters                                  Matvejeff,
                                                                                         Janne-Valtteri
                                                                                         Nisula
 02.12.2013   9-           Final            Final presentations to the client            Pekka
                           presentations                                                 Matvejeff,
                                                                                         Janne-Valtteri
                                                                                         Nisula
 09.12.2013   9-           Closing of the   Closing of the Course and a feedback         Pekka
                           Course           session                                      Matvejeff,
                                                                                         Janne-Valtteri
                                                                                         Nisula




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy