Creating Innovation through Service Design (A0132), 10 cr

                                                                                                                   1/4
Implementation plan Finished



 Study unit                            Creating Innovation through Service Design (A0132), 10.0
 Implementation                        MFA1411: 1/2014-2015 (25.08.2014 - 23.12.2014)
 Type                                  DEEPENING PROFESSIONAL COMPETENCE (A023)
 Groups                                Primary: MFA12SN Others : HBA12SN , HCA12SN , NIA12SN , NTA12SN ,
                                       NTA13KN
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      19.05.2014 08:00 - 02.06.2014
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Matvejeff Pekka (Teacher in charge), Bourdache Kaci (Other teacher), De Arruda
                                       Camara Antonius (Other teacher), Nisula Janne-Valtteri (Other teacher), Putkonen Juha
                                       (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D Language: English Virtuality: 2 cr Integration of R&D: 10 cr
 Implementation class
 Focus areas                           Security, safety and social responsibility, Service business
 Evaluation at the latest              21.01.2015 Storing of graded material ends.: 21.12.2015
 Exam days

 Having completed the study unit the   • carry out an innovation project applying the newest existing knowledge and service
 student is able to                    innovation and design methods

                                       • carry out creative problem solving and development of working methods

                                       • know the prerequisites for profitable and customer-oriented operations

                                       • work in a diversified project




 Previous studies                      Developing ICT Systems or equivalent knowledge.
 Previous studies, more information    120 cr
 Learning objectives                   The aim of the study unit is to acquaint the students with multidisciplinary knowledge in
                                       service innovation and design by carrying out a service innovation and design project.
                                       Students know the Service Innovation and Design (SID) method and learn to use various
                                       service design tools and their implications for service innovation and design practice.
 Contents                              Service innovations Innovation process in practice SID method and the use of service
                                       design tools Planning, conducting and evaluating an innovation project
 Study material                        Miettinen, S. & Koivisto, M. (toim.) (2009). Designing Services with Innovative
                                       Methods. Moritz, S. (2005). Service Design. A practical access to an evolving field
                                       (http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%
                                       The future of service business innovations. Tekes 2010
 Tutoring and communication            Coaching sessions, client meetings, optima
 Evaluation criteria and methods       Basic evaluation according to the Laurea policy (see evaluation criteria). Detailed

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
                                                                                                                2/4
Implementation plan Finished



                                       evaluation criteria may be given for separate development projects.
 Project (name)                        Project tasks will be announced and specified at the beginning of the course.
 R&D methods                           Service Design method will be applied throughout thewhole course. The Service Design
                                       tools will be selected according to the project.
 Other arrangements
                                       The Course starts on Wednesday the 3rd of
                                       September, 2014at 9.00 a.m.
                                       Students will be working with a client
                                       organization in smaller taskgroups.
Learning events
 Date             o'clock/at h   Subject         Content                                    Status           Teachers
 03.09.2014       9-             Introduction    Course introductionWhat is Service                          Kaci
                                 to the Course   Design?Getting to know the main                             Bourdache,
                                                 SD-tools                                                    Antonius De
                                                                                                             Arruda
                                                                                                             Camara,
                                                                                                             Pekka
                                                                                                             Matvejeff,
                                                                                                             Janne-Valtteri
                                                                                                             Nisula
 10.09.2014       9-             Project work    Workshops: Customer Journey,                                Kaci
                                                 touchpoints                                                 Bourdache,
                                                                                                             Antonius De
                                                                                                             Arruda
                                                                                                             Camara,
                                                                                                             Pekka
                                                                                                             Matvejeff,
                                                                                                             Janne-Valtteri
                                                                                                             Nisula
 17.09.2014       9-             Project work    9-11.30 Studying the layout of                              Antonius De
                                                 CRWStation12.30-16 Observing the                            Arruda
                                                 CRWStation and Pasila RWStation;                            Camara,
                                                 restaurant concepts, shops, touchpoints,                    Pekka
                                                 main customer flows                                         Matvejeff,
                                                                                                             Janne-Valtteri
                                                                                                             Nisula
 24.09.2014       9-             Project work    9-11.30 Kick-off of the Avecra                              Kaci
                                                 project:Johan Nykvist&Sanna Närhinen                        Bourdache,
                                                 from AvecraThe main customer flows at                       Antonius De
                                                 CRWStation; Customer Journey,                               Arruda
                                                 PersonasJV off duty                                         Camara,
                                                                                                             Pekka
                                                                                                             Matvejeff,
                                                                                                             Janne-Valtteri
                                                                                                             Nisula
 01.10.2014       9-             Project work    9-12 Workshop: Benchmarking railway                         Kaci
                                                 stations13-16 Observing CRWStation;                         Bourdache,
                                                 restaurant conceptsAC off duty                              Pekka


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
                                                                                           3/4
Implementation plan Finished



                                                                                        Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 08.10.2014   9-           Project work   Restaurant concepts, defining group tasks,    Antonius De
                                          stakeholder mapsKB off duty                   Arruda
                                                                                        Camara,
                                                                                        Pekka
                                                                                        Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 15.10.2014   9-           Project work   Avecra special lecture: Sanna                 Kaci
                                          Närhinen.Understanding conceptsPEM off        Bourdache,
                                          duty                                          Antonius De
                                                                                        Arruda
                                                                                        Camara,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 22.10.2014   9-           Project work   Coaching sessions for groupPersonasField      Kaci
                                          trip to railway stations                      Bourdache,
                                                                                        Antonius De
                                                                                        Arruda
                                                                                        Camara,
                                                                                        Pekka
                                                                                        Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 29.10.2014   9-           Project work   PersonasIdea generation: brainstorming,       Kaci
                                          affinity diagram, 8x8                         Bourdache,
                                                                                        Antonius De
                                                                                        Arruda
                                                                                        Camara,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 05.11.2014   9-           Project work   9-12 Finetuning and practicing                Kaci
                                          presentations13-15 Presenting the status of   Bourdache,
                                          the project to Avecra15-16 YIT                Antonius De
                                          representative presenting Pasila Tripla       Arruda
                                                                                        Camara,
                                                                                        Pekka
                                                                                        Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 12.11.2014   9-           Project work   9- Wrap up of the last week´s Avecra          Kaci
                                          feedback Developing tasks according to        Bourdache,
                                          feedback    Desktop walkthrough,              Antonius De
                                          Storyboard     Train groups: early group      Arruda
                                          wrap up on Campus; late group wrap up at      Camara,
                                          the station    Dutch guests observing our     Pekka
                                          work                                          Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula
 19.11.2014   9-           Project work   9- Train groups presentation   Process        Antonius De


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
                                                                                         4/4
Implementation plan Finished



                                          schedule Business Model Canvas             Arruda
                                          Lunch Working in task groups               Camara,
                                          Output plansKB Erasmus/Avance              Pekka
                                                                                     Matvejeff,
                                                                                     Janne-Valtteri
                                                                                     Nisula
 26.11.2014   9-           Project work   KB Airbeam projectJV off duty              Antonius De
                                                                                     Arruda
                                                                                     Camara,
                                                                                     Pekka
                                                                                     Matvejeff
 03.12.2014   9-           Project work   Rehearsals for the Final showcaseAC off
                                          duty
 10.12.2014   9-           Project work   Final showcase for the clientAC off duty




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy