Business Management in the Hospitality Field (A0196), 5 cr
Implementation plan (PDF), 3 pages
- Implementation
- MHA1212
- Semester
- 1/2012-2013
- Dates
- 27 Aug 2012–21 Dec 2012
- Type
- AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
- Group
- MHA11SN
- Campus
- Laurea Leppävaara
- Language of instruction
- English
- Teachers
- Lumio Anne (Vastuuopettaja)
- Lecturers
- Ammattilaisia hotelli- ja kongressialalta
- Status
- Ready
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TOTEUTUSSUUNNITELMA Valmis
Opintojakso Business Management in the Hospitality Field (A0196), 5.0
Toteutus MHA1212: 1/2012-2013 (27.08.2012 - 21.12.2012)
Tyyppi AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
Ryhmät Ensisijainen: MHA11SN Muut:
Projektissa mukana
Luennoitsijat Ammattilaisia hotelli- ja kongressialalta
Osallistujamäärät Minimi: Maksimi:
Ilmoittautumisaika 21.05.2012 08:00 - 03.06.2012
Pääsääntöinen toteutusajankohta
Soveltuvuus Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Kyllä Avoimen opisk: Ei Soveltuu
virtuaali-AMK:n opintoihin: Ei
Opettajat Lumio Anne (Vastuuopettaja)
Kampus Laurea Leppävaara
Pääsääntöinen toteutuspaikka
Toteutustapa Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Projekti/Hanke/T&K Kieli:
englanti Virtuaalisuus: 2 op T&k-integraatio: 2 op
Toteutusluokka
Painoalat
Arviointi viimeistään 15.01.2013 Suoritusmateriaalin arkistointi päättyy: 30.11.2013
Tenttipäivät
Opintojakson suoritettuaan *plan and manage hotel, congress, catering, event services and sales office functions in a
opiskelija osaa profitable and customer-oriented manner
*apply various measurement methods to assess the productivity and efficiency of
business operations
Edeltävät opinnot
Oppimateriaali Barrows, Clayton W. & Powers Tom: Introduction to Management in the Hospitality
Industry & List to be given in the class
Opiskelijan työmäärän Lessons ca. 40 hours Group work & Report ca. 50 hours Student's work 45 hours (ink.l
jakautuminen Essay) Totally 135 hours = 5 cr.
Oppimistapahtumat
Pvm Klo H Aihe Sisältö Tila Opettajat
03.09.2012 12.30-16.00
3 Start of course Please note! The course starts from Anne Lumio
and schedule week 36 (3.9.2012) and the lessons are
on Mondays from 12.30-16.00.
(Though your Optima pages do not
work yet - sorry!) Please check the class
room on the board in the lobby. Schedule
will be given during the first lesson and
the working groups will be formed then,
too. Welcome!
Anne Lumio (room 135)
anne.lumio@laurea.fi
10.09.2012 12.30-16.00
3 Hotel and Front Desk Management Hotel Anne Lumio
Front Desk Management in general in various types of
Management Enterprises of accommodation Some
essential figures and calculations
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TOTEUTUSSUUNNITELMA Valmis
17.09.2012 12.30-16.00
3 Customers! Who is paying your wages? = The Anne Lumio
Customer! Making Customer Oirented
Business... Searching for your potetnital
Customer Statistics and managing your
customers
24.09.2012 12.30-16.00
3 Customers! Who is your Customer and how to meet Anne Lumio
him/her/ them? Learning to know your
customer through Customer Profiles How
to understand the behaviour of your
Customer and his/her/their acts?
01.10.2012 08.30-11.45
3 Team Work in Groups work individually with the Key from
class Group Task and by the end of the day Korkeakouluisännät!!!
they have ready: Name of the Congress
(convention, Seminar etc.) - proper and
selling name Target group detailed
(amount and amount of potential spouses)
- group detailed Date of the Event and
why this time was chosen Location,
where the Event is going to take place
(city and congress place named)
Destination of Pre- and PostTours (not
tour itself planned) and some basic theory
written in your report. Use the sources
given or some of your own. Sorry for
short notice due to personal reasons.
Please check the changed dates here in
SoleOps.
08.10.2012 12.30-16.00
3 Sales Office Is the Sales Office the most important Anne Lumio
& Task department in a hotel? Role of Sale Office
(Individual) in Hotels, Congress Centres and
Restaurant units Sales Personnel Sales
Office Functions The Individual Task of
the Functions of the Sales Offices is
opened / Deadline 18.11.2012
15.10.2012 12.30-16.00
3 Congresses, Role of the MCI's and other professionals Anne Lumio
Conventions, Arranging a large Occasion or Event
Meetings and Pre-and Post Tours Accommodation, Food
Incentives and Beverage Services and Logistics
Interpretation and Secreteary Services
Letter of Invitation and other documents
22.10.2012 12.30-16.00
3 By Walking Please book your time to your guidance Anne Lumio
for Group in Optima and have the required
Task material ready by Midnight (at 00.03)
18.-19.10.2012 for your lecturer to read
before the Monday meeting.
29.10.2012 12.30-16.00
3 Catering and Catering Services Personnel Restaurants Anne Lumio
Personnel Visitor::Katri Antell Yhtiöt / Heli
Restaurants Silvennoinen
05.11.2012 12.30-16.00
3 Profitability ABC Counting and ABC Management Anne Lumio
in Business Revenue Management Some key Figures
in the Hotel Business How to save money
in the Restaurant and Catering Business
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TOTEUTUSSUUNNITELMA Valmis
Eve
12.11.2012 12.30-16.00
3 By Walking Please book your time to your guidance Anne Lumio
for Group in Optima and have the required
Task material ready by Midnight (at 00.03)
8.-9.11.2012 for your lecturer to read
before the Monday meeting.
19.11.2012 12.30-14.30
2 Visit to MCC Visit to Marina Congress Center and Katajanokka,
and GM Hotel Hotel Grand Marina/ Niina Knoops Helsinki
presenting the premises to you. Please
think about possible questions to her in
advance. Pick up information and ideas to
your own Congress Task (your group).
Meet with your group afterwards and
think through, what this meeting gave to
your own Congress Team Work. Good
luck! PLEASE LET YOUR TEACHER
KNOW IMMEDIATELY IF YOU ARE
ON THE LOB-CRUISE AND ARE
NOT ATTENDING THE INFO AT
MCC AND GRAND MARINA!
26.11.2012 13.00-16.00
3 Presentations PLEASE NOTE THE CHANGE IN Anne Lumio
1 STARTING TIME! Compulsory to
Compulsory! attend! List of groups / schedule will
begiven later.
03.12.2012 12.30-16.00
3 No contact This is due to the fact that more than ½ Anne Lumio
lessons today of the class is attending the trip to
Lapland 3.-9.12.2012
10.12.2012 12.30-16.00
3 Presentations Compulsory to attend! List of groups / Anne Lumio
2 schedule will be given later Feedback
Compulsory!
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