Customer-Oriented Services (A9266), 5 cr

Implementation: MEA1711
Semester: 2/2017-2018
Dates: 8 Jan 2018–15 Jun 2018
Type: BUSINESS AND ENTREPRENEURSHIP IN THE SERVICE FIELD (A910)
Group: MEA217SN
Campus: Laurea Leppävaara
Language of instruction: English
Teachers: Antinluoma Sirkka (Other teacher), Jääskeläinen Sari (Other teacher), Vakkuri Miia (Other teacher)
Status: Ready

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Implementation plan Finished



 Study unit                            Customer-Oriented Services (A9266), 5.0
 Implementation                        MEA1711: 2/2017-2018 (08.01.2018 - 15.06.2018)
 Type                                  BUSINESS AND ENTREPRENEURSHIP IN THE SERVICE FIELD (A910)
 Groups                                Primary: MEA217SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: No

 Teachers                              Antinluoma Sirkka (Other teacher), Jääskeläinen Sari (Other teacher), Vakkuri Miia
                                       (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Other method of implementation Language:
                                       English Virtuality: 2 cr Integration of R&D: 3 cr
 Implementation class
 Focus areas                           Service business, Student entrepreneurship
 Evaluation at the latest              22.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      identify the needs of customers and apply information related to customer
                                              behaviour
                                       ●      present different kinds of services and service concepts
                                       ●      recognize and describe service processes
                                       ●      create ideas, plan and develop customer-oriented service products and service
                                              concepts by using service design methods
 Previous studies




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