Customer Relationship Management (A9267), 5 cr

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Implementation plan Finished



 Study unit                            Customer Relationship Management (A9267), 5.0
 Implementation                        MEA1721: 2/2017-2018 (08.01.2018 - 15.06.2018)
 Type                                  BUSINESS AND ENTREPRENEURSHIP IN THE SERVICE FIELD (A910)
 Groups                                Primary: MEA217SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: Yes

 Teachers                              Antinluoma Sirkka (Other teacher), Jääskeläinen Sari (Other teacher), Vakkuri Miia
                                       (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group, Project/venture/R&D Language: English Virtuality:
                                       1 cr Integration of R&D: 2 cr
 Implementation class
 Focus areas                           Service business, Student entrepreneurship
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      build and develop customer relationships
                                       ●      manage customer relationships
 Previous studies




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