Service Innovations (A9297), 10 cr

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 Study unit                            Service Innovations (A9297), 10.0
 Implementation                        HBA1724: 2/2017-2018 (19.02.2018 - 27.02.2018)
 Type                                  SERVICE INNOVATION DEVELOPER (A861)
 Groups                                Primary: HBA216SN Others : HCA216SN , NIA216SN
 Involved in the project
 Lecturers                             Miia Seppänen, Kati Tawast
 Number of participants                Minimum: Maximum: 35
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        As intensive week(s)
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Tawast Kati (Teacher in charge), Seppänen Miia (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 0 cr Integration of R&D: 10 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              27.03.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      carry out an innovation project applying the newest existing knowledge and
                                              service innovation and design methods
                                       ●      work in multisectoral projects
                                       ●      apply creative problem-solving and develop working methods
 Previous studies
 Study material                        Reason, B., Lövlie, L., Flu,M.2016. Service Design for Business - A Practical Guide to
                                       Optimizing the Customer Experience. Wiley, New Jersey. (Ebook available at Laurea
                                       Library) https://laurea.finna.fi/Record/laurus.87157Knapp, J., Zeratsky, J.,
                                       Kowitz,B.2016. Sprint: How to Solve Big Problems and test new ideas in Just Five
                                       Days. New York: Simon & Schuster Paperbacks.
 Evaluation criteria and methods       1. Entrepreneurial skills

                                       2. Tool skills

                                       3. Service Design skills

                                       4. Customer Empathy skills

                                       5.Testing skills
 Project (name)                        Ikea
 Other arrangements                    There is a compulsory team meeting before the Sprint week on 12 February where team
                                       members choose their Sprint roles and are instructed to do their first round of
                                       interviews. Pre-assignment is based on the study unit literature and returned by 16
                                       February. Only those who have returned the pre-assignment can start the sprint. This is
                                       an intensive Design Sprint requiring 100 % attendance and full days (9:00 hrs-17:00) of
                                       participation from students. Maximum number of students is 35.For further information,
                                       please contact kati.tawast@laurea.fi. All those who have registered, but want to cancel
                                       study unit participation, should inform Kati Tawast immediately. This will affect on

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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                                 team building.




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy