Cross-Cultural Issues in Service Development (A9308), 5 cr

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Implementation plan Finished



 Study unit                            Cross-Cultural Issues in Service Development (A9308), 5.0
 Implementation                        HYA21411: 1/2014-2015 (25.08.2014 - 23.12.2014)
 Type                                  ADVANCED COMPETENTES IN SERVICE INNOVATION AND DESIGN (A864)
 Groups                                Primary: HYA214SJ Others :
 Involved in the project
 Lecturers                             Tarja Chydenius
 Number of participants                Minimum: Maximum:
 Enrolment period                      -
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge), Kaartti Virpi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Web/virtual Language: English Virtuality:
                                       5 cr Integration of R&D: 2 cr
 Implementation class                  LbD based on regional RDI project
 Focus areas                           Service business
 Evaluation at the latest              23.01.2015 Storing of graded material ends.: 23.12.2015
 Exam days

 Having completed the study unit the   ●      identify and deeply understand cross-cultural issues related to service
 student is able to                           development
                                       ●      manage multicultural teams and projects
                                       ●      support and develop frontline personnel's intercultural communication
                                              competences
                                       ●      involve diverse customers in the service design processes

 Previous studies
 Tutoring and communication            The online course will run during weeks 37 - 52, 2014.

                                       If interested in enrolling, please be in touch by email: tarja.chydenius@laurea.fiPlease
                                       note: this study unit has the same content as unit 01044 in the previous curriculum.




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