Facilitation skills for service development (A9392), 5 cr

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 Study unit                            Facilitation skills for service development (A9392), 5.0
 Implementation                        HYA21711: 1/2017-2018 (28.08.2017 - 22.12.2017)
 Type                                  OPERATIONAL SKILLS FOR SERVICE INNOVATION AND DESIGN (A865)
 Groups                                Primary: HYA217SJ Others :
 Involved in the project
 Lecturers                             Päivi Pöyry-Lassila and Jani Turku
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      15.05.2017 08:00 - 30.08.2017
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Pöyry-Lassila Päivi (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 3 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              22.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   ●      explain the principles of facilitation and what is facilitation in different contexts
 student is able to                    ●      identify the role of a facilitator
                                       ●      classify facilitation competences and tools, and to master their business
                                              applications
                                       ●      develop workshops to be more interactive and productive
                                       ●      develop a basic facilitated workshop process with relevant tools and guidelines
 Previous studies
 Previous studies, more information    Basic knowledge of service design.
 Learning objectives
 Contents                              The course consists of three lectures and a learning assignment. The preliminary

                                       contents of the lectures are:

                                       8.9.2017 at 16:30 - 19:30 - Practicalities of the course, introductory lecture about
                                       facilitation

                                       (facilitation in different fields, central concepts, discussing students' experiences and

                                       expectations), group work based on pre-reading articles about facilitation,

                                       instructions for the learning assignment

                                       7.10.2017 at 9:00 - 16:30 - Practical facilitation exercises and tools & methods, further
                                       instructions for the learning assignment

                                       1.12.2017 at 9:00 - 16:30 - Presentations of the learning assignments, reflection,
                                       feedback
 Study material                        Study material to be announced in Optima: selection of articles and books about
                                       facilitation.

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Implementation plan Finished



 Tutoring and communication        Tutoring mainly during lectures.Tutoring and communication between lectures via
                                   Optima and email.
 Evaluation criteria and methods   Evaluation scale 0...5.Evalutaion is based on
                                   ●       Lecture attendance and activity during exercises
                                   ●       The quality of the written learning assignment and presentation
                                   Laurea's evaluation criteria:
                                   https://laureauas.sharepoint.com/sites/linkfi/Dokumentit/Evaluation_criteria_of_a_study_unit_ma
 R&D methods




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy