Service Culture (E0030), 10 cr

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Implementation plan Finished



 Study unit                            Service Culture (E0030), 10.0
 Implementation                        MTE1211: 1/2012-2013 (27.08.2012 - 21.12.2012)
 Type                                  SERVICE CULTURE (E012)
 Groups                                Primary: MTE12SN Others :
 Involved in the project
 Lecturers                             Leena Kuosmanen. Partner companies' representatives, study visits.
 Number of participants                Minimum: Maximum:
 Enrolment period                      21.05.2012 08:00 - 03.06.2012
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Kuosmanen Leena (Teacher in charge)
 Campus                                Laurea Kerava
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D, Web/virtual Language: English Virtuality: 3 cr Integration of
                                       R&D: 7 cr
 Implementation class
 Focus areas
 Evaluation at the latest              21.01.2013 Storing of graded material ends.: 21.12.2013
 Exam days

 Having completed the study unit the   Students will be able to:
 student is able to
                                       - identify different approaches to customer service

                                       - understand, interpret and use basic tourism terminology

                                       - analyse the scope of tourism industry and its historical development

                                       - learn about service business environment in practice

                                       - acknowledge cultural differences in service creation and delivery

                                       - interact professionally in different settings and situations
 Previous studies




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