Accessible Service Environments (V1622), 10 cr

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 Study unit                            Accessible Service Environments (V1622), 10.0
 Implementation                        CCV1721: 2/2017-2018 (08.01.2018 - 15.06.2018)
 Type                                  HEALTH AND WELLBEING FROM GLOBAL PERSPECTIVE (V082)
 Groups                                Primary: CCV17SY Others :
 Involved in the project
 Lecturers                             Senior Lecturer Leena Kuosmanen and experts from organizations
 Number of participants                Minimum: 20 Maximum: 40
 Enrolment period                      27.11.2017 08:00 - 31.12.2017
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Kuosmanen Leena (Teacher in charge)
 Campus                                Laurea Tikkurila
 Main location for implementation      Outside Laurea
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 4 cr Integration of R&D: 5 cr
 Implementation class                  LbD based on regional RDI project
 Focus areas                           No connection to focus areas
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      evaluate service environments in accessible prespective
                                       ●      use innovative methods in generating ideas for new services
                                       ●      adopt a people centred, empathetic and ethical approach
                                       ●      conduct qualitative research, development and innovation projects
 Previous studies
 Learning objectives                   All people from baby families to seniorsas well as local people can benefit from
                                       accessible service environments, visitor-friendly places ( marketing perspective) and
                                       barrier-free places ( disabled and impaired customers and organizations). The idea is to
                                       improve infrastructure and services ( from ICT to public transportation, health and social
                                       care services) to serve all equally and with dignity. The aim of this study unit is to
                                       develop the ability to evaluate and develop service environments for different users, for
                                       example people with mobility restrictions and impairments, child families, seniors and
                                       obese. Just an idea to apply the Pokemon Go is to make an e- map to show accessible
                                       routes and services.Key definitions are accessiblity and disability in broad perspective (
                                       impairments, permanent, temporary, visible, non-visible)Equality and dignityfor
                                       different users in environment and customer serviceTravel Rights ( EU)European
                                       Network for Accessible Tourism ( ENAT)Qualitative research methods
 Contents                              Part 1: Benchmarking and analysis of accessible service environments 50%Part 2:
                                       Accessibility evaluation with test users ( Easy to move -criteria) 50%Accessibilityin
                                       broad perspective ( theory and study visits)
                                       ●       Meet and discuss with different service users
                                       ●       Service environments, service chains and customer service
                                       ●       Qualitative research methods
 Tutoring and communication            Contact sessions:
                                       ●       Introduction is compulsory for all
                                       ●       Study visits
                                       ●       Team work
                                       Independent work

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                   ●     Information search
                                   ●     Reflection
                                   ●     Plan a TV show or the News ( 10 min)on your findings
                                   Research work and presenting the results
                                   ●     Qualitative research methods ( documentation by camera, measurements,
                                         interviews)
                                   ●     Data analysis and results
                                   ●     Media release on the results
 Evaluation criteria and methods   1 Poor2 Satisfactory3-4Good5 Excellent




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy