Constructive communication with Multicultural Clients (V1643), 5 cr

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Implementation plan Finished



 Study unit                            Constructive communication with Multicultural Clients (V1643), 5.0
 Implementation                        CCV1721: 2/2017-2018 (29.01.2018 - 15.04.2018)
 Type                                  EMPOWERING MULTICULTURAL CLIENTS (V134)
 Groups                                Primary: CCV17SY Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 20 Maximum: 40
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Bethell Lloyd (Teacher in charge)
 Campus                                Laurea Tikkurila
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group Language: English Virtuality: 2 cr Integration of
                                       R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest              15.05.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      use empathetic interaction to empower multicultural clients
                                       ●      engage empathetically with self and others
                                       ●      approach clients on a needs and values basis
                                       ●      engage in challenging communication situations
 Previous studies
 Learning objectives                   The student is able to
                                       ●       use empathetic interaction to empower multicultural clients
                                       ●       engage empathetically with self and others
                                       ●       approach clients on a needs and values basis
                                       ●       engage in challenging communication situations
 Contents                              Constructive communication or nonviolent communication (NVC) is aprocess
                                       thatfocuses on self-empathy, empathy and authentic self-expression. NVC theory
                                       supposes all behaviour stems from attempts to meet universal human needs. By
                                       identifying the needs and the feelings that surround these needs, mutual understanding
                                       and effective strategies for various life events can be achieved.The aim of this module is
                                       to develop the understanding of self-empathy and empathy to provide the tools for
                                       empowering clients.The module progresses from the basics of NVC to deeper practices
                                       through self-reflection, role-play, dialogue and various constructive communication
                                       exercises.
 Study material                        Marshall Rosenberg: Nonviolent communication: a language of life
                                       https://laurea.finna.fi/Record/laurus.88460(in Finnish) Rakentava ja myötäelävä
                                       vuorovaikutus: Nonviolent communication (NVC):
                                       https://laurea.finna.fi/Record/laurus.87135
 Evaluation criteria and methods       Evalaution will be based on a self-reflection learning diary which will be graded as
                                       pass/fail
 Other arrangements                    Schedule of contact lectures will be available in Optima.




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