Change leadership and service culture (01033), 5 op

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Implementation plan Finished



 Study unit                            Change leadership and service culture (01033), 5.0
 Implementation                        HYA1311: 1/2013-2014 (26.08.2013 - 20.12.2013)
 Type                                  BUSINESS AND LEADERSHIP COMPETENCES IN SERVICE INNOVATIONS
                                       (0317)
 Groups                                Primary: HYA212SJ Others :
 Involved in the project
 Lecturers                             Janne-Valtteri Nisula, Christopher Evatt, N.N.
 Number of participants                Minimum: Maximum:
 Enrolment period                      20.05.2013 08:00 - 02.06.2013
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: No

 Teachers                              Nisula Janne-Valtteri (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation Language:
                                       English Virtuality: 0 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest              20.01.2014 Storing of graded material ends.: 20.12.2014
 Exam days                             Real: No exams

 Having completed the study unit the
 student is able to                    o      support organisations in becoming more service and customer focused
                                       o      act as a leader in strategic development projects
                                       o      adopt a proactive and responsible attitude towards change and manage emerging
                                       issues
                                       o      promote trust and creativity
 Previous studies
 Previous studies, more information    Contact sessions 13 September 12 October 9 November Further details see Optima. If
                                       you have any questions concerning the course please contact me:
                                       janne-valtteri.nisula@laurea.fi
 Contents




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