Service design process and methods (01040), 5 op

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Implementation plan Being edited



 Study unit                            Service design process and methods (01040), 5.0
 Implementation                        HYA1321: 2/2013-2014 (07.01.2014 - 20.06.2014)
 Type                                  USER-CENTRIC SERVICE DESIGN COMPETENCES (0319)
 Groups                                Primary: HYA213SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      02.12.2013 08:00 - 08.12.2013
 Main timing for implementation
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: No

 Teachers                              Ojasalo Katri (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Web/virtual Language: English Virtuality: 2 cr Integration of R&D: 2 cr
 Implementation class
 Focus areas
 Evaluation at the latest              20.07.2014 Storing of graded material ends.: 20.06.2015
 Exam days

 Having completed the study unit the   • get to know the principles of service design
 student is able to
                                       • use service design processes and methods

                                       • use innovative methods to generate ideas for new services

                                       • valuate generated ideas and concepts from customer’s point of view

                                       • prototype services

                                       • create a service offering, where the service provider’s brand is a part of a customer’s
                                       experience
 Previous studies




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