Cross cultural issues in service development (01044), 5 op

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Implementation plan Finished



 Study unit                            Cross cultural issues in service development (01044), 5.0
 Implementation                        HYA1411: 1/2014-2015 (25.08.2014 - 23.12.2014)
 Type                                  VALUE CREATING COMPETENCES (0318)
 Groups                                Primary: HYA213SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      19.05.2014 08:00 - 02.06.2014
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 5 cr Integration of R&D: 2 cr
 Implementation class                  LbD based on regional RDI project
 Focus areas                           Service business
 Evaluation at the latest              23.01.2015 Storing of graded material ends.: 23.12.2015
 Exam days

 Having completed the study unit the   • identify and deeply understand cross-cultural issues related to service development
 student is able to
                                       • plan and implement intercultural strategies and processes

                                       • manage multicultural teams and projects

                                       • support and develop frontline personnel's intercultural communication competences

                                       • involve diverse customers in the service design processes.


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