Intercultural Approach to Service Field (A0080), 5 op

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 Opintojakso                       Intercultural Approach to Service Field (A0080), 5.0
 Toteutus                          MHA1022: 2/2010-2011 (03.01.2011 - 20.06.2011)
 Tyyppi                            AMMATILLISEN KASVUN KÄYNNISTYMINEN (A011)
 Ryhmät                            Ensisijainen: MHA10SN Muut:
 Projektissa mukana
 Luennoitsijat                     Auli Guilland, Teemu Santonen, Tarja Chydenius, Satu Stålstedt
 Osallistujamäärät                 Minimi: Maksimi:
 Ilmoittautumisaika                29.11.2010 08:00 - 05.12.2010
 Pääsääntöinen toteutusajankohta
 Soveltuvuus                       Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Ei Avoimen opisk: Ei Soveltuu
                                   virtuaali-AMK:n opintoihin: Kyllä

 Opettajat                         Guilland Auli (Vastuuopettaja)
 Kampus                            Laurea Leppävaara
 Pääsääntöinen toteutuspaikka
 Toteutustapa                      Muu toteutustapa, Projekti/Hanke/T&K, Verkko/virtuaali Kieli: englanti Virtuaalisuus:
                                   2 op T&k-integraatio: 2 op
 Toteutusluokka
 Painoalat
 Arviointi viimeistään             20.07.2011 Suoritusmateriaalin arkistointi päättyy: 20.01.2012
 Tenttipäivät

 Opintojakson suoritettuaan        * Acquire and apply knowledge on cultural differences from a customer perspective
 opiskelija osaa                   *Cooperate in multicultural communities
 Edeltävät opinnot
 Osaamistavoitteet                 After the completed study unit, the student is able to acquire and apply knowledge on
                                   cultural differences from a customer perspective and cooperate in multicultural
                                   communities.

 Keskeinen sisältö                 The contents of the study unit are basics in intercultural theories, teamwork in an
                                   international environment, and intercultural customer service.
                                   Students participate in multicultural communities. Elements of cultural competence
                                   include educational cultural awareness that supports service operations, as well as
                                   developing language skills and tolerance.
 Oppimateriaali
 Arviointikriteerit ja             During the study unit the students
 arviointimenetelmät               1. write an individual study blog (minimum of 300 words per week) on the contents of
                                   the study unit and their reflection on the contents every week.
                                   2. work in a project in teams; the project results
                                   ●       include three (3) PODs/videos
                                   ●       project work, a group report
                                   ●       and elevator speech.
                                   ●       Each team functions as an opponent to another team is required.

                                   Assessment:
                                   ●       blog: pass/fail
                                   ●       75% of the grade = project
                                   ●       25% of the grade= team member evaluation
 Projekti/hanke (nimi)              DeLi
 Käytettävät T&K menetelmät         Interview, observation¨, social media
 Muut toteutusjärjestelyt          The working schedule is published in Optima. The schedule is subject to changes.Project

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                                  assignment: The teams will explore how customers representing another than
                                  mainstream culture are being met in customer service in the metropolitan area. The
                                  teams are required to apply learned theory and other sources into practice in order to
                                  form a solid base for their project. The teams need to visit two places of the named
                                  alternatives at least to find sufficient research material for their assignment.

Oppimistapahtumat
 Pvm          Klo       H   Aihe          Sisältö                                          Tila              Opettajat
              13.00-16.00
                        3   Introduction;
                            Intercultural
                            Communication
              09.00-16.00
                        7   teamwork;
                            lecture,
                            methods,
                            customer
                            insight
              09.00-16.00
                        7   teamwork.
                            Int.cultural
                            theories
              09.00-16.00
                        7   Service
                            insight,
                            external
                            project
                            partners
              09.00-16.00
                        7   Teamwork on
                            project
              09.00-16.00
                        7   Teamwork on
                            project
              09.00-16.00
                        7   taemwork.
                            Speeches,
                            discussions,
                            feedback




SoleOPS 3.5.5 Opetustarjonta © 2005-2016 Solenovo Oy