Creating Innovation through Service Design (A0132), 10 op

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Implementation plan Finished



 Study unit                             Creating Innovation through Service Design (A0132), 10.0
 Implementation                         MFA1211: 1/2012-2013 (27.08.2012 - 21.12.2012)
 Type                                   DEEPENING PROFESSIONAL COMPETENCE (A023)
 Groups                                 Primary: MFA10SN Others :
 Involved in the project
 Lecturers
 Number of participants                 Minimum: Maximum:
 Enrolment period                       21.05.2012 08:00 - 03.06.2012
 Main timing for implementation
 Applicabililty                         For exchange students: Yes For elective studies: Yes Open UAS student:
                                        No Suitable for virtual UAS: Yes

 Teachers                               Matvejeff Pekka (Teacher in charge), De Arruda Camara Antonius (Other teacher),
                                        Kaartti Virpi (Other teacher), Mantere Päivi (Other teacher), Nisula Janne-Valtteri
                                        (Other teacher), Takala Jouni (Other teacher)
 Campus                                 Laurea Leppävaara
 Main location for implementation
 Implementation method                  Optima realization/student group, Other method of implementation,
                                        Project/venture/R&D Language: English Virtuality: 2 cr Integration of R&D: 5 cr
 Implementation class
 Focus areas
 Evaluation at the latest               21.01.2013 Storing of graded material ends.: 21.12.2013
 Exam days

 Having completed the study unit the    • carry out an innovation project applying the newest existing knowledge and service
 student is able to                     innovation and design methods

                                        • carry out creative problem solving and development of working methods

                                        • know the prerequisites for profitable and customer-oriented operations

                                        • work in a diversified project




 Previous studies                       Developing ICT Systems or equivalent knowledge.
 Previous studies, more information     120 cr
 Study material                         Miettinen, S. & Koivisto, M. (toim.) (2009). Designing Services with Innovative
                                        Methods. Moritz, S. (2005). Service Design. A practical access to an evolving field
                                        (http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%
                                        The future of service business innovations. Tekes 2010
 Tutoring and communication             Optima

Learning events
 Date             o'clock/at h    Subject          Content                                      Status             Teachers
 03.09.2012       9-12            Course                                                                           Virpi Kaartti,
                                  Introduction                                                                     Päivi
                                  and                                                                              Mantere,
                                  orientation                                                                      Pekka
                                                                                                                   Matvejeff,


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Implementation plan Finished



                                                                                        Janne-Valtteri
                                                                                        Nisula, Jouni
                                                                                        Takala
 10.09.2012   9-16         Project         Project "owners" present their project       Antonius De
                           presentations   ideas.                                       Arruda
                                                                                        Camara, Virpi
                                                                                        Kaartti, Päivi
                                                                                        Mantere,
                                                                                        Pekka
                                                                                        Matvejeff,
                                                                                        Janne-Valtteri
                                                                                        Nisula, Jouni
                                                                                        Takala
 17.09.2012   9-16         Service         09:00 - Service innovation and design
                           innovation      process (common session for all projects)
                           and design      12:30 - Working in teams and coaching:
                           process         the first draft of the project plan
                                           (afternoon)
 24.09.2012   9-16         Understanding   0900-1000: Presentation: customer
                           SID             understanding and ethnography
                                           1015-1200: Parallel workshops to learn
                                           various methods: observation, customer
                                           journey, personas, blueprint 1300-1500:
                                           Parallel workshops to learn various
                                           methods: observation, customer journey,
                                           personas, blueprint
 01.10.2012   9-16         Team work       Gathering information and analysing
                                           Guidance
 08.10.2012   9-16         Team work       Gathering information and analysing
                                           Guidance
 15.10.2012   9-16         Idea            Presentation: progress evaluation Parallel
                           generation      workshop to learn various methods: 8x8,
                           and filtering   brainstorming, brainwriting etc.
 22.10.2012   9-16         Team work       Idea generation and filtering cont.
                                           Guidance
 29.10.2012   9-16         Service         Parallel workshops: Explaining and
                           Design          visualizing
 05.11.2012   9-16         Team work       Explaining and visualizing development
                                           idea
 12.11.2012   9-16         Service         Creating concept draft Guidance
                           design
                           concept
 19.11.2012   9-16         Team work       Report writing
 26.11.2012   9-16         Team work       Preparing presentation
 03.12.2012   9-16         Presentations   project "owners" are invited to join
                                           sessions
 10.12.2012   9-12         Study unit
                           feedback and
                           discussion




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