Creating Innovation through Service Design (A0132), 10 op
Toteutussuunnitelma (PDF), 5 sivua
- Toteutus
- MFA1512
- Lukukausi
- 1/2015-2016
- Ajankohta
- 7.9.2015–23.12.2015
- Tyyppi
- DEEPENING PROFESSIONAL COMPETENCE (A023)
- Ryhmä
- MFA13SN, HBA13SN, HCA13SN, NIA13SN, NTA13SN
- Kampus
- Laurea Leppävaara
- Opetuskieli
- englanti
- Opettajat
- Lybäck Henry (Teacher in charge), Harmoinen Päivi (Other teacher), Mantere Päivi (Other teacher), Salomaa Marjaana (Other teacher)
- Tila
- Valmis
Näytä tekstiversio
1/5
Implementation plan Finished
Study unit Creating Innovation through Service Design (A0132), 10.0
Implementation MFA1512: 1/2015-2016 (07.09.2015 - 23.12.2015)
Type DEEPENING PROFESSIONAL COMPETENCE (A023)
Groups Primary: MFA13SN Others : HBA13SN , HCA13SN , NIA13SN , NTA13SN
Involved in the project
Lecturers
Number of participants Minimum: Maximum:
Enrolment period 18.05.2015 08:00 - 31.05.2015
Main timing for implementation On working days during daytime
Applicabililty For exchange students: Yes For elective studies: Yes Open UAS student:
No Suitable for virtual UAS: Yes
Teachers Lybäck Henry (Teacher in charge), Harmoinen Päivi (Other teacher), Mantere Päivi
(Other teacher), Salomaa Marjaana (Other teacher)
Campus Laurea Leppävaara
Main location for implementation At the campus
Implementation method Optima realization/student group, Other method of implementation,
Project/venture/R&D Language: English Virtuality: 2 cr Integration of R&D: 8 cr
Implementation class LbD based on regional RDI project
Focus areas
Evaluation at the latest 21.01.2015 Storing of graded material ends.: 21.12.2015
Exam days
Having completed the study unit the • carry out an innovation project applying the newest existing knowledge and service
student is able to innovation and design methods
• carry out creative problem solving and development of working methods
• know the prerequisites for profitable and customer-oriented operations
• work in a diversified project
Previous studies Developing ICT Systems or equivalent knowledge.
Previous studies, more information 120 cr
Study material Miettinen, S. & Koivisto, M. (toim.) (2009). Designing Services with Innovative
Methods. Moritz, S. (2005). Service Design. A practical access to an evolving field
(http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%
The future of service business innovations. Tekes 2010
Tutoring and communication Optima
Learning events
Date o'clock/at h Subject Content Status Teachers
07.09.2015 9-15 Orientation Getting to know each othersUnderstand Päivi
introduction the course structure and objectives, Harmoinen,
evaluation, assessment criteriaFirst steps Henry
to Service Design process (handling the Lybäck, Päivi
preassignment)Getting task for teaching Mantere,
sessions Marjaana
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2/5
Implementation plan Finished
Salomaa
14.09.2015 10-15 Starting the Theme: Learning the company Päivi
project work environment and project context Harmoinen,
Henry
10.00 - 10.15 Ways of working in Lybäck, Päivi
customer projects and team rules(ph) Mantere,
Marjaana
- remember name tags/students Salomaa
10.15 - 11.00 Introduction of KISKA
project (Tuukka Ylälahti)
11.00 - 11.45 Lunch
11.45 - 12.30 Introduction of Sello
shopping mall project (Sanna
Kouvalainen)12.30 - 13.30 Short
descriptions of all projects (flipcharts) will
be put on the wall and each student will
select 3 preferred projects using post-it
notes. ->Students having selected KISKA
as 1st priority, will discuss and get further
informationwith Tuukka (30 mins.).Those
who selected Sello as 1st priority, discuss
with Sanna (30mins.). After this, other
way round, until all students have received
detailed information from both
companies.13.30 - 14.30Global trends
(Päivi Mantere). Other teachers form 10
teams (3 Kiska, 10 Sello)14.30 – 15.00
Confirmation of teams and next steps (f2f)
21.09.2015 9-16 What is Sello Team1/teaching session: Service Päivi
Service Design10.00-11.30 Guest lecturer Harmoinen,
Design? (Tuukka Ylälahti)Understand Service Henry
Design and the SD process Lybäck,
Marjaana
Creating teams' service design processes Salomaa
according to own project
casesAssignments: 1) Teams start making
own reports with at least following
sections: Sello or Kiska as a company,
product and services. Background of the
case. Team's own topic. Overview of
service design and the service design
process. Using Laurea's reporting format.
Save first draft in Optima until next
Monday.2) Teams study for next week the
different methods that will be used in the
Understanding/Thinking phases (you can
start using the methods if you like). If you
need information from companies, the
team's project manager can directly email
).
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3/5
Implementation plan Finished
28.09.2015 9-16 Service Sello Team2/ teaching session:Methods Päivi
Design used to increase Harmoinen,
methods used understanding->interviews, surveys and Henry
in the cultural probesSello Team3/ teaching Lybäck, Päivi
Understanding session: Methods used to increase Mantere,
phase understanding ->benchmarking & Marjaana
observationsSello Team4/ teaching Salomaa
session: Methods used to increase
understanding->trendscouting
&netscoutingBrainstorming:4 methods
/each team to be testedConclusions in the
classroomProject work
05.10.2015 9-16 Service Sello Team5/ teaching session: methods Päivi
Design used to increase the understanding Harmoinen,
methods used ->customer journey & profiles Henry
in the (personas).Sello Team6/ teaching Lybäck, Päivi
Understanding session:methods used in the delivering Mantere
and Creating phase -> blueprint.12.00 - 13.00 Service
phases Logic in Business Model Canvas and
Business Case: principal lecturer Jukka
Ojasalo Note location: auditorium
TimoWork to create own customer
journeys and customer profiles
(personas).The teams will continue to
write the report. Cheking point: theory,
knowledge bases and methods are
presented and analysed in the report.
12.10.2015 9-16 Starting to 09.00-10.00 Sello Team7/ teaching 253 Päivi
think about session: prototype10.00 -11.30 Guest Harmoinen,
the Concept lecturer Tuukka Ylälahti, Concepts Marjaana
Salomaa
Lunch12.30- Sello and Kiska meet the
project teams
class 253:Sello (Marjo Kankaanranta,
Sanna Kouvalainen, Meri Kajas)
class 255: Kiska (Tuukka Ylälahti)
19.10.2015 9-16, Meetings by First report version. Beat Corner Päivi
teams Harmoinen,
Review progress with teacher and also Henry
review material.Henry & Marjaana Lybäck, Päivi
1,2,3,4,10Päivi & Päivi Mantere,
5,6,7,8,910.00-10.30: Team 4/8 Marjaana
Salomaa
10.30-11.00: Team 3/711.00-11.30: Team
2/6
12.30-13.00: Team 1/513.00-13.30: Team
10/9
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4/5
Implementation plan Finished
26.10.2015 9-16 Project work Independent team work
02.11.2015 9-16 Delivering Guest lecturer Mervi Rauhala Henry
phase: Storytelling and VisualizationHalf of Lybäck, Päivi
visualisation teams (1,2,3,4 & 5) 9-11 classroom Mantere
and selling 181Half of the group (6,7,8,9 & 10) 12-14
your ideas classroom 234Jari Wahlström
Workshop about how to present ideas
and conseptsHalf of group (6,7,8,9 &
10)9-11 classroom 205Half of the group
(1,2,3,4 & 5)12-14 classroom205A
09.11.2015 9-16 SWOT (Kiska)Team8/ teaching session: using Päivi
pitching as a method(Kiska)Team9/ Harmoinen,
teaching session using poster as a Henry
methodKiska) Team10/ teaching session: Lybäck, Päivi
SWOT as a method to assess created Mantere,
solutionsUnder guidance of teacher each Marjaana
Teamprepare a SWOT chart about own Salomaa
solutions being developed
Teacher explains requirements for next
week's face-to-face meetings
Independent team work to continue with
own casesReturn the latest version of your
project report including your service
concept, by Friday 13th November by
noon (12.00 am) in your team folder.
(Please title your report so that it can be
understood to be the latest one :))
16.11.2015 9-16 Guidance Face-to-face meeting at Beat Corner 1 253 Päivi
(161A) to cover following agenda: Harmoinen,
Henry
-Team presents and describes own reports Lybäck, Päivi
to teachers: report structure, theory, teams Mantere,
own SD process, outcomes of each applied Marjaana
SD method. Salomaa
- Teachers' feedback8.00-08.30: Team 3/7
08.30-9.00: Team 10/99.00-9.30: Team
2/6
9.30-10.00: Team 4/810.30-11.00: Team
1/5
23.11.2015 Project work Project work in teamsSelf and Group
Evaluation begins!
30.11.2015 9-16 Guidance and Face-to-face meeting at Beat Corner 1 Päivi
presentation (161 A) to cover following agenda: Harmoinen,
rehearsals Henry
- rehearsal of customer presentation to Lybäck, Päivi
teachers (max 15 minutes) Mantere,
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5/5
Implementation plan Finished
Marjaana
- review of team's final report and other Salomaa
material with teachers
- Students provide feedback on the A0132
course (room 204)08.40-9.00 : Team
49.00-09.30: Team 10/9
0930-10.00: Team 3/710.30-11.00: Team
2/6
11.00-11.30: Team 1/512.30-13.00: Team
8Self and GroupEvaluation ends!
07.12.2015 9-16 Presentation Teams' final presentation to the client: Päivi
to the clients Harmoinen,
- presentation time15 minutes /team + 5 Henry
min. discussion Lybäck, Päivi
Mantere,
Marjaana
Teams: please upload your final reportsto Salomaa
Optimaby Thursday 3rd December.
9.00-9.10 Welcome & agenda
9.10-9.30 Team 10
9.30-9.50 Team 9
9.50-10.10 Team 8
10.10-10.20 Break
10.20-10.40 Team 7
10.40-11.00 Team 6
11.00-11.20 Team 5
11.20-12.40 Lunch
12.40-13.00 Team 4
13.00-13.20 Team 3
13.20-13.40 Team 2
13.40-14.00Team 1
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