Management in Hospitality Field (A9033), 5 op

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 Opintojakso                       Management in Hospitality Field (A9033), 5.0
 Toteutus                          MHA1211A: 1/2012-2013 (14.12.2012 - 14.03.2013)
 Tyyppi                            AMMATILLISEN OSAAMISEN KEHITTYMINEN (A805)
 Ryhmät                            Ensisijainen: MHA11SA Muut:
 Projektissa mukana
 Luennoitsijat
 Osallistujamäärät                 Minimi: Maksimi:
 Ilmoittautumisaika                26.11.2012 08:00 - 02.12.2012
 Pääsääntöinen toteutusajankohta
 Soveltuvuus                       Vaihto-opiskelijoille: Ei Vapaasti valittaviin: Ei Avoimen opisk: Ei Soveltuu
                                   virtuaali-AMK:n opintoihin: Ei

 Opettajat                         Pääskyvuori Marjo (Vastuuopettaja)
 Kampus                            Laurea Leppävaara
 Pääsääntöinen toteutuspaikka
 Toteutustapa                      Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Verkko/virtuaali Kieli:
                                   suomi Virtuaalisuus: 2 op T&k-integraatio: 3 op
 Toteutusluokka
 Painoalat
 Arviointi viimeistään             14.04.2013 Suoritusmateriaalin arkistointi päättyy: 31.12.2013
 Tenttipäivät

 Opintojakson suoritettuaan        * Plan and manage services and sales office functions in a profitable and a customer
 opiskelija osaa                   oriented manner
                                   * Apply various measurement methods to assess the productivity and effectiveness of
                                   business operations

 Edeltävät opinnot
 Keskeinen sisältö                 * Business plan * Cost effectiveness, key figures calculation and reports * Making offers
                                   and contract & correspondence * Recognising customer needs and expectations;
                                   measuring customers satisfaction
 Arviointikriteerit ja               EXCELLENT grade 5 - Students are able to:
 arviointimenetelmät               * Justify activities using research knowledge.
                                   • Work independently and take initiatives in line with objectives. Operations are often
                                   flexible, systematic, development-oriented, creative and active. • Select the appropriate
                                   techniques and models for activities, and justify the choices. • Act in customer-oriented
                                   ways and according to the situation. • Promote group activities also by working
                                   systematically in meetings during project work. • Critically apply ethical principles in
                                   the subject field in one's conduct and tasks. • Apply concepts concerning communication
                                   expertly in project work. • Use excellent professional oral and written English language
                                   during the study unit. • Write an excellent report with a laudable structure and
                                   language. GOOD grade 3 - Students are able to: • Apply communication concepts
                                   systematically. • Justify, compare and analyse their activities using general guidelines. •
                                   Cope well in different tasks in project work during the studies. • Apply acquired
                                   techniques and models diversely. • Work in a group in line with objectives and
                                   participates in and works actively in project meetings. • Justify their activities in
                                   accordance with ethical principles. • Write a good report with a clear structure and
                                   language. • Use fluently good professional oral and written English language during the
                                   study unit. SATISFACTORY grade 1 - Students are able to: • Apply most
                                   important/individual and appropriate communication concepts, and indicate their
                                   familiarity with the knowledge base. • Writes a rather satisfactory report with a


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                                      satisfactory structure and language. • Act safely, although activities are often schematic/
                                      experimental/ fumbling/ self-involved. • Comply with rules and instructions, and justify
                                      their activities using provided instructions. • Act appropriately under guidance as a
                                      team member in project work. •Have participated in the project regularly and performed
                                      all necessary tasks and work by deadlines given. • Use acquired techniques and models.
                                      * Act as group members and participates regularly in project member



 Opiskelijan työmäärän                Contact lessons 32 hours, independent working 103
 jakautuminen
 Muut toteutusjärjestelyt             contact lessons: 14.12.2012, 19.1.2013, 8.2.2013 and 14.3.2013

Oppimistapahtumat
 Pvm             Klo        H   Aihe             Sisältö                                       Tila               Opettajat
 14.12.2012      9.00-          Starting study   Orientation, goals, evaluation and            240
                 16.00          unit             assignments
 19.01.2013      9.00-          Business         Guidance for business model creation
                 16.00          model Canvas     Starting an assignment; Customer
                                                 satisfaction
 08.02.2013      9.00 -         Business         Presenting Business models Guidance for
                 16.00          model            customer satisfaction
 14.03.2013      9.00 -         Ending study     Presenting customer satisfaction outcomes
                 16.00          unit and         Ending study unit; feedback discussion
                                Customer
                                satisfaction




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