Service Innovations (A9297), 10 op

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 Study unit                            Service Innovations (A9297), 10.0
 Implementation                        HBA1621: 2/2016-2017 (18.01.2017 - 03.05.2017)
 Type                                  SERVICE INNOVATION DEVELOPER (A861)
 Groups                                Primary: HBA215SN Others : HCA215SN , NIA215SN
 Involved in the project
 Lecturers
 Number of participants                Minimum: 20 Maximum: 45
 Enrolment period                      28.11.2016 08:00 - 09.12.2016
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Matvejeff Pekka (Teacher in charge), Airo Kaisa (Other teacher), Nisula Janne-Valtteri
                                       (Other teacher), Penttilä Heikki (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Project/venture/R&D Language: English Virtuality:
                                       1 cr Integration of R&D: 10 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Security, safety and social responsibility, Service business, Student entrepreneurship
 Evaluation at the latest              03.06.2017 Storing of graded material ends.: 20.06.2018
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      carry out an innovation project applying the newest existing knowledge and
                                              service innovation and design methods
                                       ●      work in multisectoral projects
                                       ●      apply creative problem-solving and develop working methods
 Previous studies
 Previous studies, more information    A pre-assignment will be required from all accepted students. Pre-assignment will be
                                       sent to all accepted students before the course starts.This course is recommended for all
                                       exchange students.A certain amount of seats will be reserved for exchange students
                                       in case the amount of enrollments exceeds the maximum amount of students
                                       (45).Depending on the selected project, enrollment priority may be given to
                                       students with specific study background.
 Learning objectives                   The aim of the study unit is to acquaint students with multidisciplinary knowledge in
                                       creating innovation through service design by carrying out a project.Students will learn
                                       several service innovation and design tools by implementing them in practice.
 Contents                              ●       planning, conducting and evaluating an innovation project
                                       ●       service innovation process in practice
                                       ●       service design method and tools
 Study material                        The course material will be provided when the study unit starts.A pre-assignment will be
                                       sent to all accepted students by e-mail. The pre-assignment has to be submitted to the
                                       lecturers before the starting date of the course (18th of January, 2017)
 Tutoring and communication            ●       Coaching sessions
                                       ●       Client meetings
                                       ●       Optima
 Evaluation criteria and methods       Generic evaluation criteria can be found through the attached link. Specific evaluation
                                       criteria of this course will be announced at the beginning of the course.Because of the
                                       customer-based project, 100% attendance of students os required. Students that are not
                                       able to regularly attend to weekly contact sessions, will be dropped out fromthe

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                 course.A pre-assignment is required from all accepted students. Students not having
                                 completed the pre-assignment before the starting date of the course (18th of January,
                                 2017) will be automatically dropped out from the course.
 Project (name)                  The course is based on a customer project. The project and its objectives will be
                                 announced at the beginning of the course.
 Other arrangements              The course is based on a customer project, which will be announced and specified at the
                                 beginning of the course. Students will be working in teams, which are divided into
                                 sub-teams with team-specific tasks according to the project.The course requires
                                 regular attendance at weekly contact sessions. Some additional work may be required
                                 outside these working hours depending on the project and client´s needs.If the student
                                 doesn´t attend to the first session of the course (18th of January, 2017) without a
                                 justified reason accepted by the Lecturer,he/she will be automatically dropped out from
                                 the course. It is not possible to take this course with other overlapping courses = it is not
                                 possible to take another course during the same day (Wednesday).A certain amount of
                                 seats will be reserved for exchange students in case the amount of enrollments
                                 exceeds the maximum amount of students (45).Depending on the selected project,
                                 enrollment priority may be given to students with specific study background.




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy