Service Innovations (A9297), 10 op

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Implementation plan Finished



 Study unit                            Service Innovations (A9297), 10.0
 Implementation                        HBA1721: 2/2017-2018 (12.03.2018 - 25.05.2018)
 Type                                  SERVICE INNOVATION DEVELOPER (A861)
 Groups                                Primary: HBA216SN Others : HCA216SN , NIA216SN
 Involved in the project
 Lecturers                             Miia Seppänen, Tarja Chydenius, Anna Nolvi
 Number of participants                Minimum: Maximum: 35
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        As intensive week(s)
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge), Seppänen Miia (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Project/venture/R&D Language: English Virtuality:
                                       2 cr Integration of R&D: 10 cr
 Implementation class                  LbD based on international RDI project
 Focus areas                           Service business
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      carry out an innovation project applying the newest existing knowledge and
                                              service innovation and design methods
                                       ●      work in multisectoral projects
                                       ●      apply creative problem-solving and develop working methods
 Previous studies
 Study material                        Stickdorn Marc, Schneider Jakob. This is service design thinking: basics - tools - cases.
                                       2010, BIS Publishers (Ebook available at Laurea Library, Laurea FINNA)This list will
                                       be updated with further materials.
 Tutoring and communication            In Optima
 Evaluation criteria and methods       Grading 0 - 5.

                                       Evaluation criteria presented in Optima and discussed in class.
 Project (name)                        INCLUSION AND DIVERSITY MANAGEMENT IN HIGHER EDUCATION
                                       (Erasmus+ Project)Many higher education students drop out or do not achieve their
                                       learning goals. Factors such as different national/ethnic/cultural/ linguistic backgrounds,
                                       students with differing levels of maturity or prior work experience, different learning
                                       styles and strategies, being disabled, having commuting needs or challenging life
                                       situations may impact the progress and outcome of studies.The aim of this project is to
                                       gain better understanding of diverse students' needs and propose development ideas for
                                       curriculum planning, student intake, teaching practices and other educational services to
                                       tackle the existing issues.
 R&D methods                           Deep insights of varying educational service needs will be gathered with a
                                       human-centered research approach utilizing service design tools. New eductional
                                       services are ideated in workshops and other co-creative methods.
 Other arrangements                    Schedule:Pre-assignment - Delivery 12.3.2018 / Return 2.4.2018Pre-assignment is based
                                       on the study unit literature. The task descriptions and return folders will be in Optima
                                       learning environment. Deadline for pre-assignment is 2.4.2018. Completing
                                       pre-assignment on time is a requirement for course participation. This is an intensive

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                 Design Sprint requiring 100 % attendance and full days (9:00 hrs-15:00) of participation
                                 from students.Orientation days 10.-11.4.2018Sprint part 1: 2.-4.5.2018Sprint part 2:
                                 7.-9.5.2018Final assignments to be returned by 25.5.2018.




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy