Service Innovations (A9297), 10 op

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 Study unit                            Service Innovations (A9297), 10.0
 Implementation                        HBA1723: 2/2017-2018 (04.06.2018 - 15.06.2018)
 Type                                  SERVICE INNOVATION DEVELOPER (A861)
 Groups                                Primary: HBA216SN Others : HCA216SN , NIA216SN
 Involved in the project
 Lecturers                             Kati Tawast, Asko Mononen
 Number of participants                Minimum: Maximum: 35
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        As intensive week(s)
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Tawast Kati (Teacher in charge), Mononen Asko (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      Outside Laurea
 Implementation method                 Project/venture/R&D Language: English Virtuality: 0 cr Integration of R&D: 10 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      carry out an innovation project applying the newest existing knowledge and
                                              service innovation and design methods
                                       ●      work in multisectoral projects
                                       ●      apply creative problem-solving and develop working methods
 Previous studies
 Learning objectives                   Learning Objectives:Work-life skills

                                       Self driven teams

                                       Peer to peer learning

                                       Lean methods, open innovation and co-creation

                                       Customer experience

                                       Networking with companies

                                       Insights fromdifferent nationalities
 Study material                        Reason, B., Lövlie, L., Flu,M.2016. Service Design for Business - A Practical Guide to
                                       Optimizing the Customer Experience. Wiley, New Jersey. (Ebook available at Laurea
                                       Library) https://laurea.finna.fi/Record/laurus.87157Knapp, J., Zeratsky, J.,
                                       Kowitz,B.2016. Sprint: How to Solve Big Problems and test new ideas in Just Five
                                       Days. New York: Simon & Schuster Paperbacks.
 Evaluation criteria and methods       1. Entrepreneurial skills

                                       2. Tool skills

                                       3. Service Design skills



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                                 4. Customer Empathy skills

                                 5. Testing skills
 Project (name)                  Innovation Hackathon "10 days of 100 challenges" at OtaniemiStartUp Hub Grid.
                                 http://agrid.fi/https://drive.google.com/file/d/0B46PPixmphqsTjNHVEhjMFg3VlU/viewOrganizi
                                 universities: Laurea, Haaga-Helia, Metropolia, Helsinki University.

                                 Multidisciplinary teams: students, unemployed,professional immigrants,
                                 entrepreneurs,teachers, business angels

                                 Innovative companies (e.g. Nokia, Telia, Fortum, OP)with challenges and coaches.
 Other arrangements              This is an intensive Design Sprint for 2 weeks requiring 100 % attendance and full days
                                 of participation from students. The company partners involved will provide challenges
                                 to be solved for the student teams. Pre-assignment should be returned before the Sprint.
                                 Pre-assignment is based on thestudy unit literature.There is a compulsory team meeting
                                 before the Hackathon on30 May.Maximum number of students is 35.For further
                                 information, please contact kati.tawast@laurea.fi. All those who have registered, but
                                 want to cancel study unit participation, should inform Kati Tawast immediately. This
                                 will affect on team building.Maximum number of students is 35.




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy