Service Innovations (A9297), 10 op

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 Study unit                            Service Innovations (A9297), 10.0
 Implementation                        NIA1521: 2/2015-2016 (18.01.2016 - 09.05.2016)
 Type                                  SERVICE INNOVATION DEVELOPER (A861)
 Groups                                Primary: NIA214SN Others : HBA214SN , HCA214SN
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      30.11.2015 08:00 - 07.12.2015
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Harmoinen Päivi (Teacher in charge), Bourdache Kaci (Other teacher), Lybäck Henry
                                       (Other teacher), Mantere Päivi (Other teacher), Säilynoja Petri (Other teacher), Takala
                                       Jouni (Other teacher), Uutela Juha (Other teacher), Wuorikoski Tuomas (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group Language: English Virtuality: 2 cr Integration of
                                       R&D: 8 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              09.06.2016 Storing of graded material ends.: 23.06.2017
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      carry out an innovation project applying the newest existing knowledge and
                                              service innovation and design methods
                                       ●      work in multisectoral projects
                                       ●      apply creative problem-solving and develop working methods
 Previous studies
 Contents                              ●      planning, conducting and evaluating a service designproject
                                       ●      service innovation process in practice
                                       ●      service design methods and tools
 Study material                        ●      Pre-assignment (invididual), to be conducted between 11th and 22nd January.
                                              Task description will be sent to students via separate email in January.
                                              Assignment covers:

                                              Schneider, J., Stickdorn, M. 2011. This is service design thinking: basics - tools -
                                              cases. BIS Publishers. Amsterdam.

                                              https://laurea.finna.fi/Record/laurus.74054
                                       ●      Moritz, S. (2005). Service Design. A practical access to an evolving field
                                              (http://stefan-moritz.com/_files/Practical%20Access%20to%20Service%20Design.pdf)
                                       ●      Marc Stickdorn and Jakob Schneider. This is service design thinking : basics -
                                              tools - cases.Amsterdam : BIS Publishers. 2010
                                       ●      Bill Graham. Research Interviewing : The Range of Techniques. 2005

                                              e-book:
                                              http://site.ebrary.com.nelli.laurea.fi/lib/laurea/reader.action?docID=10161349
                                       ●      Research oriented approach, an article by Ojasalo & al 2009


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



 Tutoring and communication        ●       Coaching sessions
                                   ●       Customer meetings
                                   ●       Optima
 Evaluation criteria and methods   Generic evaluation criteria can be found through the attached link. Specific evaluation
                                   criteria of this course will be announced at the beginning of the study unit.
 Other arrangements                Customer projects for the student teams will be announced and introduced in the
                                   beginning of the study unit. Students will be working in multidisciplinary teams,
                                   including members from business management/liiketalous, security management /
                                   turva-ala, and business information technology/tietojenkäsittely, as well as exchange
                                   students.The study unit is based on different customer projects, topics given by the
                                   companies.Study unit will require 100% participation of students.

                                   Our working day will be Monday at 9-16, from 18th January to 9th May, 2016. 10
                                   credits is 270 working hours.

                                   see schedule here:

                                   https://tilat.laurea.fi/asio/w/i.php?dd0laurea,at31946457&lang=fin




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy