Service Design Process and Methods (A9303), 5 op

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Implementation plan Finished



 Study unit                            Service Design Process and Methods (A9303), 5.0
 Implementation                        HYA21521: 2/2015-2016 (04.01.2016 - 23.06.2016)
 Type                                  SERVICE LOGIC DRIVEN INNOVATION AND DESIGN COMPETENCES (A862)
 Groups                                Primary: HYA215SJ Others :
 Involved in the project
 Lecturers                             Marc Stickdorn
 Number of participants                Minimum: Maximum:
 Enrolment period                      30.11.2015 08:00 - 07.12.2015
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: No

 Teachers                              Kaartti Virpi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 3 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              23.07.2016 Storing of graded material ends.: 23.06.2017
 Exam days

 Having completed the study unit the   ●      explain the principles of service design
 student is able to                    ●      use service design processes and methods

 Previous studies
 Study material                        The study material will be published on optima workspace
 R&D methods                           Service design tools and methods
 Other arrangements                    Contact sessions 11.-13.2.2016 at 9-16.30




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