Service Design Process and Methods (A9303), 5 op

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Implementation plan Finished



 Study unit                            Service Design Process and Methods (A9303), 5.0
 Implementation                        HYA21711: 2/2017-2018 (01.02.2018 - 15.06.2018)
 Type                                  SERVICE LOGIC DRIVEN INNOVATION AND DESIGN COMPETENCES (A862)
 Groups                                Primary: HYA217SJ Others :
 Involved in the project
 Lecturers                             Marc Stickdorn
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: No

 Teachers                              Kaartti Virpi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 2 cr Integration of
                                       R&D: 3 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              22.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   ●      explain the principles of service design
 student is able to                    ●      use service design processes and methods

 Previous studies
 Contents                              The course consists of three intensive contact days and course assignment. There is not a
                                       pre-assignment for this course.
 Tutoring and communication            The tutor of the course is Virpi Kaartti




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