Change Leadership and Service Culture (A9307), 5 op

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Implementation plan Finished



 Study unit                            Change Leadership and Service Culture (A9307), 5.0
 Implementation                        HYA21611: 1/2016-2017 (29.08.2016 - 23.12.2016)
 Type                                  BUSINESS AND LEADERSHIP COMPETENCES IN SERVICE INNOVATION
                                       (A863)
 Groups                                Primary: HYA216SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      16.05.2016 08:00 - 21.08.2016
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: No For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: No

 Teachers                              Matvejeff Pekka (Teacher in charge), Kaartti Virpi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 3 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              23.01.2017 Storing of graded material ends.: 23.12.2017
 Exam days

 Having completed the study unit the   ●      support organisations in becoming more service and customer focused
 student is able to                    ●      adopt a proactive attitude towards change and manage emerging issues
                                       ●      promote creativity
                                       ●      explain how to create change through entrepreneurial leadership
 Previous studies
 Evaluation criteria and methods       Evaluation criteria of a study unit in master studies
 Other arrangements                    Contact days 3.9., 11.11. & 10.12.2016 at 9.00-16.30




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