Change Leadership and Service Culture (A9307), 5 op

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Implementation plan Finished



 Study unit                            Change Leadership and Service Culture (A9307), 5.0
 Implementation                        HYA21711: 1/2017-2018 (28.08.2017 - 22.12.2017)
 Type                                  BUSINESS AND LEADERSHIP COMPETENCES IN SERVICE INNOVATION
                                       (A863)
 Groups                                Primary: HYA217SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      12.06.2017 08:00 - 20.08.2017
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: Yes

 Teachers                              Matvejeff Pekka (Teacher in charge), Kaartti Virpi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 0 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Security, safety and social responsibility, Service business
 Evaluation at the latest              22.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   ●      support organisations in becoming more service and customer focused
 student is able to                    ●      adopt a proactive attitude towards change and manage emerging issues
                                       ●      promote creativity
                                       ●      explain how to create change through entrepreneurial leadership
 Previous studies
 Learning objectives                   Student is able to:
                                       ●       understand the essentials of change
                                       ●       distinguishbetween change leadership and change management
                                       ●       promoteculture creation in an organization
                                       ●       know the essentials of personal leadership
 Contents                              ●       different approaches to leadership
                                       ●       understanding cultures
                                       ●       why what and how of change
                                       ●       understanding emotions and behavior
                                       ●       future prospects
 Study material                        Will be announced at the beginning of the course
 Tutoring and communication            Face-to-face and via Optima
 Evaluation criteria and methods       Generic criteria (see the link)Course specific evaluation criteria will be announced at the
                                       beginning of the course
 Other arrangements                    This course starts on Saturday the 9th of September, 2017 at 9.00 am. It is essential to
                                       join the starting session in order to reach the anticipated learning objectives.




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