Cross-Cultural Issues in Service Development (A9308), 5 op

                                                                                                                        1/1
Implementation plan Finished



 Study unit                            Cross-Cultural Issues in Service Development (A9308), 5.0
 Implementation                        HYA21511: 1/2015-2016 (15.09.2015 - 18.12.2015)
 Type                                  ADVANCED COMPETENTES IN SERVICE INNOVATION AND DESIGN (A864)
 Groups                                Primary: HYA215SJ Others :
 Involved in the project
 Lecturers                             Tarja Chydenius
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      18.05.2015 08:00 - 31.05.2015
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Web/virtual Language: English Virtuality:
                                       5 cr Integration of R&D: 2 cr
 Implementation class                  LbD based on regional RDI project
 Focus areas                           Service business
 Evaluation at the latest              04.01.2016 Storing of graded material ends.: 04.12.2016
 Exam days

 Having completed the study unit the   ●      identify and deeply understand cross-cultural issues related to service
 student is able to                           development
                                       ●      manage multicultural teams and projects
                                       ●      support and develop frontline personnel's intercultural communication
                                              competences
                                       ●      involve diverse customers in the service design processes

 Previous studies
 Contents                              ●       Understanding of cultural values as drivers for human behaviour
                                       ●       Cross-cultural theories
                                       ●       Managing diversity and cultural differences in service development and service
                                               organizations
                                       ●       Development of intercultural intelligence
                                       ●       Practical case applying cultural knowledge in a chosen service design project
 Study material                        List of reading will be provided in Optima
 Tutoring and communication            Tutoring and guidance in Optima. In urgent cases, you can also email the lecturer.
 Evaluation criteria and methods       0-5
 Project (name)                        An international project / project chosen by the student
 Work strain                           135 hours60 % individual work

                                       40 % team work
 Other arrangements                    This is mainly an online course.

                                       There will be two contact sessions on

                                       November 6 at 16.30 - 19.30 and

                                       December 4 at 16.30 - 19.30


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy