Cross-Cultural Issues in Service Development (A9308), 5 op

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 Study unit                            Cross-Cultural Issues in Service Development (A9308), 5.0
 Implementation                        HYA21521: 2/2015-2016 (18.05.2016 - 31.08.2016)
 Type                                  ADVANCED COMPETENTES IN SERVICE INNOVATION AND DESIGN (A864)
 Groups                                Primary: HYA215SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 12 Maximum: 24
 Enrolment period                      14.03.2016 08:00 - 27.04.2016
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 5 cr Integration of R&D: 2 cr
 Implementation class
 Focus areas                           Service business
 Evaluation at the latest              30.09.2016 Storing of graded material ends.: 31.08.2017
 Exam days

 Having completed the study unit the   ●      identify and deeply understand cross-cultural issues related to service
 student is able to                           development
                                       ●      manage multicultural teams and projects
                                       ●      support and develop frontline personnel's intercultural communication
                                              competences
                                       ●      involve diverse customers in the service design processes

 Previous studies
 Contents                              ●       Understanding of values as drivers for human behaviour
                                       ●       Cross-cultural theories
                                       ●       Managing diversity and cultural differences in service development and service
                                               organizations
                                       ●       Development of intercultural intelligence
                                       ●       Practical case applying cultural knowledge in a chosen service design project
 Study material                        List of reading will be provided in Optima
 Tutoring and communication            Tutoring and guidance in Optima learning environment.

                                       Email: tarja,chydenius@laurea.fi
 Evaluation criteria and methods       0-5
 Project (name)                        An international project / project chosen by the student
 Work strain                           135 hours60 % individual work

                                       40 % team work
 Other arrangements                    This is a fully online course. All assignments, learning materials and returns will take
                                       place in Optima.There will be regular(weekly or bi-weekly) assignments throughout the
                                       summer, starting from May 18 until the end of August. A three weeks summer break is
                                       scheduled for July 11-31.Students can watch the online lectures on their own time and
                                       prepare some of the assignments at their own pace. Some assignments are tied more


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                 strictly to certain deadlines and require peer commenting during a certain week.A more
                                 detailed assignment schedule will be posted here in April. The Optima space will be
                                 opened early May.




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy