Cross-Cultural Issues in Service Development (A9308), 5 op

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Implementation plan Finished



 Study unit                            Cross-Cultural Issues in Service Development (A9308), 5.0
 Implementation                        HYA21721: 2/2017-2018 (02.05.2018 - 31.08.2018)
 Type                                  ADVANCED COMPETENTES IN SERVICE INNOVATION AND DESIGN (A864)
 Groups                                Primary: HYA217SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      05.04.2018 08:00 - 11.04.2018
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 5 cr Integration of R&D: 1 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              30.09.2018 Storing of graded material ends.: 31.08.2019
 Exam days

 Having completed the study unit the   ●      identify and deeply understand cross-cultural issues related to service
 student is able to                           development
                                       ●      manage multicultural teams and projects
                                       ●      support and develop frontline personnel's intercultural communication
                                              competences
                                       ●      involve diverse customers in the service design processes

 Previous studies
 Contents                              ●       Understanding cultures and cultural values as drivers for human behaviour
                                       ●       Cross-cultural theories
                                       ●       Managing diversity and cultural differences in teams
                                       ●       Development of intercultural competence
                                       ●       Practical case applying cultural knowledge in a chosen service design project
 Study material                        List of readings provided in Optima
 Tutoring and communication            Will take place in Optima learning environment

 Evaluation criteria and methods       0 - 5Detailed evaluation criteria will be visible in Optima.
 Project (name)                        - Online team work with Austrian master degree students in June.- Enhance Inclusion
                                       and Diversity Management in educational services (Erasmus+ project).
 Work strain                           In average 135 work hours.60 % individual work

                                       40 % team work

 Other arrangements                    This is a virtual study unit starting in May and ending by August 2017. Students
                                       enrolling on this study unit should be able to schedule active study time for this time
                                       period.There will be scheduled assignments during the whole summer, but no live
                                       meetings requiring online attendance. A 3 weeks break in July.Online team work
                                       included.


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy