Hotel Management (A9346), 10 op

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Implementation plan Finished



 Study unit                            Hotel Management (A9346), 10.0
 Implementation                        CCA1511: 1/2015-2016 (31.08.2015 - 19.12.2015)
 Type                                  TOURISM SERVICE DEVELOPER (A817)
 Groups                                Primary: CCA15SY Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      18.05.2015 08:00 - 31.05.2015
 Main timing for implementation        According to the project schedule
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Salomaa Marjaana (Teacher in charge), Meriläinen Kaija (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Web/virtual Language: English Virtuality:
                                       2 cr Integration of R&D: 0 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              19.01.2016 Storing of graded material ends.: 23.12.2016
 Exam days

 Having completed the study unit the   The student is able to:
 student is able to                    ●      describe the business idea and model of a hotel
                                       ●      identify and analyze hotel operations, functions and services
                                       ●      practice front-line and back-office operations
                                       ●      plan operations from the management perspective
 Previous studies
 Learning objectives
 Contents                              ●      Accommodation as a business
                                       ●      Business idea and business models of a hotel
                                       ●      Managing hotel business
                                       ●      Hotel operations, functions, outsourcing
                                       ●      Customers, products, services, processes
                                       ●      Quality management
                                       ●      Core key ratios in a hotel business
                                       ●      Hotel security management
 Study material                        For example:Slattery, P. 2009. The economic ascent of the hotel business. Goodfellow
                                       Publishing. Oxford.Garrett, W. 2002. Hotel Management and the Interrelationships of
                                       Hotel Departments. The Edwin Mellen Press. New York.Mill, R. 2006. Managing the
                                       Lodging Operation. Pearson Education, Inc. New Jersey.Bardi, J.A. 2011. Hotel front
                                       office management.
 Tutoring and communication            Lectures, team meetings, Optima
 Evaluation criteria and methods       ●      Learning diary of lectures, visits and visitors; In case of absence the lecture
                                              themes are covered by literature review
                                       ●      Reservation systems assingment
                                       ●      Work shop (group work)
 Work strain                           ●      96 hours of lectures
                                       ●      174 hours of independed student / group work
 Other arrangements                    Please prepare to attend to all lectures in schedule. The exact schedule will be confirmed


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                   when the course begins.

Learning events
 Date         o'clock/at h   Subject         Content                                        Status       Teachers
 01.09.2015   09:00      5   Orientation     9.-14.00Orientation, groups,                   Check Asio
                                             assignmentsAll further information will be
                                             released in Optima
 08.09.2015                                  Accommodation concepts, trends and
                                             themesHome work before lectures:
                                             Choose one weirdest, coolest, trendiest or
                                             unexpected accommodation you can find.
                                             Links available@ discussion board / front
                                             pageAssignment for afternoon: with your
                                             group, find trends regarding your
                                             accommodation concept. This is part of
                                             the work shop group work. No deadline
                                             for this.
 15.09.2015                                  No morning lecturesVisit: Hotel Indigo
                                             Helsinki -Boulevard
 22.09.2015                                  9.-11.30 Lecture Hotel:
                                             conceptsLunchVisit: Hotel Anna
 29.09.2015                                  Lecture: Hotel departments and
                                             organisation

                                             - roles and services

                                             - Housekeeping, Restaurant, MICE, sales
                                             etc.Group work
 06.10.2015                                  9.-11-30 Lecture: Hotel room as service
                                             productVisit: Crowne Plaza Helsinki hotel
 13.10.2015                                  Front office operations
 20.10.2015                                  Visitor lecture: 12.30-13.30 Irja Hanelius /
                                             Hostelling International Finland
 27.10.2015                                  Independent work (valintakoe)
 03.11.2015                                  SafetyManagement tasks (duty manager,
                                             front office manager etc.)
 10.11.2015                                  Reservation systemReservationsIndividual
                                             customersGroups and allotments
 17.11.2015                                  Visitor lecturer: Sini RauhalaHotel sales
                                             department
 24.11.2015                                  Hotel distribution system:- PMS; GDS;
                                             OTA; MSE- revenue management
                                             (segements, products)Management tasks
                                             (profitability, reports, calculations,
                                             budgets)
 01.12.2015                                  Work Shop
 08.12.2015                                  Self- and group evaluationCourse
                                             evaluation in SoleOps




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy