Hotel Management (A9346), 10 op

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Implementation plan Finished



 Study unit                            Hotel Management (A9346), 10.0
 Implementation                        CCA1611: 1/2016-2017 (05.09.2016 - 16.12.2016)
 Type                                  TOURISM SERVICE DEVELOPER (A817)
 Groups                                Primary: CCA16SY Others : TOA16SY
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      16.05.2016 08:00 - 31.05.2016
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: No

 Teachers                              Salomaa Marjaana (Teacher in charge), Meriläinen Kaija (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 1 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              23.01.2017 Storing of graded material ends.: 23.12.2017
 Exam days

 Having completed the study unit the   The student is able to:
 student is able to                    ●      describe the business idea and model of a hotel
                                       ●      identify and analyze hotel operations, functions and services
                                       ●      practice front-line and back-office operations
                                       ●      plan operations from the management perspective
 Previous studies
 Previous studies, more information    No previous tourism studies required
 Contents                              ●       Accommodation as a business
                                       ●       Business idea and business models of a hotel
                                       ●       Managing hotel business
                                       ●       Hotel operations, functions, outsourcing
                                       ●       Customers, products, services, processes
                                       ●       Quality management
                                       ●       Core key ratios in a hotel business
                                       ●       Hotel security management
 Study material                        Literature for example:Slattery, P. 2009. The economic ascent of the hotel business.
                                       Goodfellow Publishing. Oxford.Garrett, W. 2002. Hotel Management and the
                                       Interrelationships of Hotel Departments. The Edwin Mellen Press. New York.Mill, R.
                                       2006. Managing the Lodging Operation. Pearson Education, Inc. New Jersey.Bardi, J.A.
                                       2011. Hotel front office management.Literature will be based on academic journals,
                                       such as Annals of Tourism Research, International Journal of Hospitality Management,
                                       Tourism Management, International Journal of Contemporary Hospitality
                                       ManagementDatabases for articles:
                                       ●       ebrary
                                       ●       ProQuest Central
                                       ●       ScienceDirect (Elsevier)
                                       ●       EBSCOhost
                                       ●       Emerald Journals (very good selection of journals)
 Tutoring and communication            Lectures, team meetings, Optima

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



 Evaluation criteria and methods   ●       Learning diary of lectures, visits and visitors; In case of absence the lecture
                                           themes are covered by literature review
                                   ●       Reservation systems assingment
                                   ●       Work shop (group work)
 Work strain                       ●       96 hours of lectures
                                   ●       174 hours of independed student / group work
 Other arrangements                First meeting is mandatory for attending the course. If you must be absent from the
                                   first meeting, report it in advance by email to teacher. Otherwise we take it that you are
                                   not attending this course at all.Please prepare to attend to all lectures in schedule. The
                                   exact schedule will be confirmed in Optima when the course begins




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy