Hotel Management (A9346), 10 op

                                                                                                                     1/2
Implementation plan Finished



 Study unit                            Hotel Management (A9346), 10.0
 Implementation                        CCA1711: 1/2017-2018 (06.09.2017 - 22.12.2017)
 Type                                  TOURISM SERVICE DEVELOPER (A817)
 Groups                                Primary: CCA17SY Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      15.05.2017 08:00 - 31.05.2017
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Salomaa Marjaana (Teacher in charge), Miinalainen Petri (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 1 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              22.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   The student is able to:
 student is able to                    ●      describe the business idea and model of a hotel
                                       ●      identify and analyze hotel operations, functions and services
                                       ●      practice front-line and back-office operations
                                       ●      plan operations from the management perspective
 Previous studies
 Previous studies, more information    No previous tourism studies required.Suitable for hospitality exchange students.
 Contents                              Course covers operations & management:
                                       ●       Accommodation as a business
                                       ●       Business idea and business models of a hotel
                                       ●       Managing hotel business
                                       ●       Hotel operations, functions, outsourcing
                                       ●       Customers, products, services, processes
                                       ●       Quality management
                                       ●       Core key ratios in a hotel business
                                       ●       Hotel security management
 Study material                        For example: Bardi, J.A. 2011. Hotel front office management.Rutherford, D.G. &
                                       O'Fallon M.J. 2009. Hotel magement and operations.Tewari, J. R. 2009 Hotel front
                                       office : operations and management

                                       Use the following databases to find articles regarding your theme. Search journals like
                                       for example International Journal of Hospitality Management, Tourism Management,
                                       International Journal of Contemporary Hospitality Management
                                       ●      ebrary
                                       ●      ProQuest Central
                                       ●      ScienceDirect (Elsevier)
                                       ●      EBSCOhost
                                       ●      Emerald Journals (very good selection of journals)



SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
                                                                                                                        2/2
Implementation plan Finished



                                         Literature will be based on academic journals, such as Annals of Tourism Research,
                                         International Journal of Hospitality Management, Tourism Management, International
                                         Journal of Contemporary Hospitality ManagementDatabases for articles:
                                         ●       ebrary
                                         ●       ProQuest Central
                                         ●       ScienceDirect (Elsevier)
                                         ●       EBSCOhost
                                         ●       Emerald Journals (very good selection of journals)
 Tutoring and communication              Lectures, team meetings, Optima
 Evaluation criteria and methods         ●       Portfolio based on lectures, literature, visits and visitors
                                         ●       Reservation systems assingment
                                         ●       Work shop
 Work strain                             ●       96 hours of lectures
                                         ●       174 hours of independed student / group work
 Other arrangements                      First meeting is mandatory for attending the course. If you must be absent from the
                                         first meeting, report it in advance by email to teacher. Otherwise we take it that you are
                                         not attending this course at all.The exact schedule will be confirmed in Optima when the
                                         course begins

Learning events
 Date           o'clock/at h       Subject         Content                                        Status            Teachers
 06.09.2017     9.00




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy