Developing Conference and Congress Services into an Experience (A9379), 10 op

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Implementation plan Finished



 Study unit                            Developing Conference and Congress Services into an Experience (A9379), 10.0
 Implementation                        CCA1621: 2/2016-2017 (18.01.2017 - 12.04.2017)
 Type                                  PRODUCER OF EVENT SERVICES (A878)
 Groups                                Primary: CCA16SY Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      28.11.2016 08:00 - 09.12.2016
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Meriläinen Kaija (Teacher in charge), Salomaa Marjaana (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group, Project/venture/R&D Language: English Virtuality:
                                       2 cr Integration of R&D: 10 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              12.05.2017 Storing of graded material ends.: 20.06.2018
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      analyze the experience of a service from the viewpoint of a customer
                                       ●      plan and implement international customer-oriented conference and congress
                                              services
                                       ●      apply service design methods in the development towards peak experience
                                       ●      implement a service as a conceptualization process
                                       ●      analyze the value of an experience for the customer and the service provider
 Previous studies




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