Facilitation skills for service development (A9392), 5 op

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 Study unit                            Facilitation skills for service development (A9392), 5.0
 Implementation                        HYA21521: 2/2015-2016 (16.01.2016 - 27.05.2016)
 Type                                  OPERATIONAL SKILLS FOR SERVICE INNOVATION AND DESIGN (A865)
 Groups                                Primary: HYA215SJ Others :
 Involved in the project
 Lecturers                             Päivi Pöyry-Lassila and Anna Salmi
 Number of participants                Minimum: 12 Maximum: 35
 Enrolment period                      30.11.2015 08:00 - 07.12.2015
 Main timing for implementation        According to a schedule agreed by the parties
 Applicabililty                        For exchange students: No For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: No

 Teachers                              Pöyry-Lassila Päivi (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation
 Implementation method                 Optima realization/student group Language: English Virtuality: 1 cr Integration of
                                       R&D: 3 cr
 Implementation class                  LbD based on local project or development task
 Focus areas                           Service business
 Evaluation at the latest              23.06.2016 Storing of graded material ends.: 23.06.2017
 Exam days

 Having completed the study unit the   ●      explain the principles of facilitation and what is facilitation in different contexts
 student is able to                    ●      identify the role of a facilitator
                                       ●      classify facilitation competences and tools, and to master their business
                                              applications
                                       ●      develop workshops to be more interactive and productive
                                       ●      develop a basic facilitated workshop process with relevant tools and guidelines
 Previous studies
 Previous studies, more information    Basic knowledge of service design.
 Learning objectives                   ●       To understand the principles and central concepts related to facilitation and to be
                                               able to apply the principles in different contexts.
                                       ●       To understand the role of a facilitator and to be able to act as a facilitator.
                                       ●       To be able to use facilitation skills and tools in practice.
                                       ●       To be able to develop workshops to be more interactive and productive with the
                                               help of facilitation.
                                       ●       To be able to develop a basic facilitated workshop process with relevant tools and
                                               guidelines.
 Contents                              The course consists of three lectures and a learning assignment. The preliminary
                                       contents of the lectures are:16.1.2016: Practicalities of the course, introductory lecture
                                       about facilitation (facilitation in different fields, central concepts, discussing students'
                                       experiences and expectations), group work based on pre-reading articles about
                                       facilitation, instructions for the learning assignment.13.2.2016: Facilitation exercises
                                       and tools (e.g. ATLAS planning game, CoCo Cosmos, etc.)12.3.2016: Presentations of
                                       the learning assignments, feedbackThe schedule of the learning assignment is agreed on
                                       during the first lecture.
 Study material                        Study material in Optima: selection of articles about facilitation.Facilitation tools will be
                                       presented and utilised during the second lecture.
 Tutoring and communication            Tutoring during lectures.Tutoring and communication between lectures via Optima and
                                       email.
 Evaluation criteria and methods       Evaluation scale 0...5.Evalutaion is based on

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                 ●       Lecture attendance and activity 30%
                                 ●       The quality of the written learning assignment 70%
                                 Laurea's evaluation criteria:
                                 https://live.laurea.fi/SiteCollectionDocuments/OPISKELIJALLE/Arviointi/Arviointikriteerit/Eval




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy