Service Culture (E0030), 10 op

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Implementation plan Finished



 Study unit                            Service Culture (E0030), 10.0
 Implementation                        MTE1111: 1/2011-2012 (29.08.2011 - 19.12.2011)
 Type                                  SERVICE CULTURE (E012)
 Groups                                Primary: MTE11SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      23.05.2011 08:00 - 05.06.2011
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       Yes Suitable for virtual UAS: No

 Teachers                              Kuosmanen Leena (Teacher in charge)
 Campus                                Laurea Kerava
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D, Web/virtual Language: English Virtuality: 3 cr Integration of
                                       R&D: 7 cr
 Implementation class
 Focus areas
 Evaluation at the latest              19.01.2012 Storing of graded material ends.: 19.12.2012
 Exam days

 Having completed the study unit the   Students will be able to:
 student is able to
                                       - identify different approaches to customer service

                                       - understand, interpret and use basic tourism terminology

                                       - analyse the scope of tourism industry and its historical development

                                       - learn about service business environment in practice

                                       - acknowledge cultural differences in service creation and delivery

                                       - interact professionally in different settings and situations
 Previous studies




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