Service Operations (E0038), 5 op

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Implementation plan Finished



 Study unit                            Service Operations (E0038), 5.0
 Implementation                        MTE1011: 1/2010-2011 (30.08.2010 - 20.12.2010)
 Type                                  SERVICE CULTURE (E012)
 Groups                                Primary: MTE10SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      24.05.2010 08:00 - 06.06.2010
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: No

 Teachers                              Perätalo Tuula (Teacher in charge), Nevmerzhitskaya Julia (Other teacher)
 Campus                                Laurea Kerava
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Web/virtual Language: English Virtuality: 2 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest              Storing of graded material ends.: 20.12.2011
 Exam days

 Having completed the study unit the   Students compile a business description.
 student is able to
                                       The students are familiar with companies and organisations in their own sector and are
                                       able to establish personal contacts and networks in working life.

                                       The students are able to comply with the ethical principles in the sector.

                                       They are able to apply the principles of sustainable development

 Previous studies
 Learning objectives
                                       The students will be able to search and find information on the essential industries and
                                       clusters in the operating environment as well as describe and present their case
                                       company. The students will be able to interact according to the principles of business
                                       ethics and apply the principles of sustainable development.
 Contents                              Business operationsClustersNetworks and business operating environment
 Study material                        Electronic material, material from case companies
 Tutoring and communication            Students work in teams and each team has a chairperson. Teams work under teachers'
                                       guidance. Communication happens mostly during contact lessons and via Optima.




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