Tourism Service Development (E0060), 10 op

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Implementation plan Finished



 Study unit                            Tourism Service Development (E0060), 10.0
 Implementation                        MTE1221: 2/2012-2013 (07.01.2013 - 21.06.2013)
 Type                                  CUSTOMER ORIENTED DEVELOPMENT (E024)
 Groups                                Primary: MTE10SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      26.11.2012 08:00 - 02.12.2012
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Kuosmanen Leena (Other teacher)
 Campus                                Laurea Kerava
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D, Web/virtual Language: English Virtuality: 5 cr Integration of
                                       R&D: 5 cr
 Implementation class
 Focus areas
 Evaluation at the latest              21.07.2013 Storing of graded material ends.: 21.06.2014
 Exam days

 Having completed the study unit the   The students will be able to:
 student is able to
                                       - know the principles of service design

                                       - use innovative methods in generating ideas for new services

                                       - adopt a people centred, empathetic approach to service development

                                       - use customers and users as an essential source of information, innovation and creativity

                                       - understand how demand is created in tourism

                                       - foresee complex changes and envision new opportunities

                                       - utilize information and communications technology in one’s subject field

                                       - conduct research, development and innovation projects applying the existing
                                       knowledge and methods of the field

                                       - is capable of creative problem solving and development of working methods

                                       - know the prerequisites for profitable and customer-oriented operations
 Previous studies




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