Professional Communication Skills (R0234), 5 op

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Implementation plan Finished



 Study unit                            Professional Communication Skills (R0234), 5.0
 Implementation                        NIA1721: 2/2017-2018 (17.01.2018 - 15.06.2018)
 Type                                  COMPETENCE IN ICT (A858)
 Groups                                Primary: NIA217SN Others :
 Involved in the project
 Lecturers                             Sebastian King
 Number of participants                Minimum: Maximum:
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        On working days during daytime
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student:
                                       Yes Suitable for virtual UAS: No

 Teachers                              King Sebastian (Other teacher)
 Campus                                Laurea Leppävaara
 Main location for implementation      At the campus
 Implementation method                 Optima realization/student group Language: English Virtuality: 0 cr Integration of
                                       R&D: 0 cr
 Implementation class
 Focus areas                           Security, safety and social responsibility
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days

 Having completed the study unit the   The student is able to:
 student is able to                    ●      communicate as a professional in field#specific tasks and intercultural contexts
                                       ●      produce effective spoken and written texts using an appropriate style and register
                                       ●      demonstrate knowledge of essential terminology needed in working life
                                       ●      apply principles of interpersonal and organizational communication
 Previous studies
 Learning objectives                   The goals of the study unit are:
                                       ●      to become familiar with various communication models, strategies, concepts and
                                              styles and to gain insight into one's personal style
                                       ●      to understand the principles of effective spoken and written professional
                                              communication and to be able to apply these in typical work-related situations
                                       ●      to develop and consolidate knowledge of professional vocabulary
                                       ●      to share understanding of interpersonal and organisational communication
                                       ●      to practise skills of collaboration and interaction, discussion and debate
 Contents                              The study unit will contain work on the following themes:
                                       ●      Models of communication and concepts related to intercultural communication
                                              and communication style
                                       ●      Communication strategies in spoken and written communication
                                       ●      The use of verbal and non-verbal cues to build rapport in interpersonal
                                              communication
                                       ●      Strategies and techniques for communicating effectively and persuasively in
                                              presentations, meetings, negotiations, and service encounters
                                       ●      The use of style and register in spoken and written texts
                                       ●      Review of common business terms
                                       ●      Evaluating the effectiveness of corporate communications
                                       ●      Disseminating understanding of communication and professional concepts
 Study material                        Hartley, P. & Bruckmann, C. 2002. Business communication. London:
                                       Routledge.Munter, M. 2014. Guide to managerial communication: effective business
                                       writing and speaking. 10th edition. Upper Saddle River, N.J.: Pearson.

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