Service as Business (V1404), 5 op

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Implementation plan Finished



 Study unit                            Service as Business (V1404), 5.0
 Implementation                        SNV1721: 2/2017-2018 (08.01.2018 - 15.06.2018)
 Type                                  SERVICE OPERATIONS (V069)
 Groups                                Primary: SNV216SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 20 Maximum: 40
 Enrolment period                      27.11.2017 08:00 - 08.12.2017
 Main timing for implementation        According to student's own schedule
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: Yes

 Teachers                              Vierula Jonna (Teacher in charge), Mulder Riikka (Other teacher)
 Campus                                Laurea Tikkurila
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Web/virtual Language: English Virtuality:
                                       5 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest              15.07.2018 Storing of graded material ends.: 15.06.2019
 Exam days                             Real: Return dates: 15.3.2018/19.4.2018/17.5.2018 Re-exams: 15.03.2018, 19.04.2018,
                                       17.05.2018

 Having completed the study unit the   The student is able to
 student is able to                    ●      determine the basic elements of service marketing
                                       ●      define the components of service quality
                                       ●      know the basic concepts of service design
                                       ●      understand how value is created to the customers through service
 Previous studies
 Evaluation criteria and methods       Tasks 1-4: pass / failTask 5- 6: 0 - 5The whole course will be assessed by grade from
                                       0-5.
 Work strain                           5 ECTS meaning 135 hours of independent studying.
 Other arrangements                    100 % online course.During the course the student has a possibility to use both English
                                       and Finnish language. Please notice, that this is not an English course. So, don´t hestitate
                                       using your English language skills. Some tasks can be done in Finnish, too.




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