Service as Business (V1404), 5 op

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Implementation plan Finished



 Study unit                            Service as Business (V1404), 5.0
 Implementation                        SWV1711: 1/2017-2018 (28.08.2017 - 20.12.2017)
 Type                                  SERVICE OPERATIONS (V091)
 Groups                                Primary: SWV215SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 20 Maximum: 40
 Enrolment period                      15.05.2017 08:00 - 31.05.2017
 Main timing for implementation        According to student's own schedule
 Applicabililty                        For exchange students: No For elective studies: No Open UAS student: No Suitable
                                       for virtual UAS: Yes

 Teachers                              Puhakka Sanna (Teacher in charge)
 Campus                                Laurea Tikkurila
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Web/virtual Language: English Virtuality:
                                       5 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas                           Service business
 Evaluation at the latest              20.01.2018 Storing of graded material ends.: 22.12.2018
 Exam days

 Having completed the study unit the   The student is able to
 student is able to                    ●      determine the basic elements of service marketing
                                       ●      define the components of service quality
                                       ●      know the basic concepts of service design
                                       ●      understand how value is created to the customers through service
 Previous studies




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