Dialogue, Encounters and Professional Interaction (V1473), 5 op

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 Study unit                            Dialogue, Encounters and Professional Interaction (V1473), 5.0
 Implementation                        SWV1511: 1/2015-2016 (24.08.2015 - 23.12.2015)
 Type                                  WORKING WITH CUSTOMERS IN SOCIAL SERVICES (V088)
 Groups                                Primary: SWV215SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 15 Maximum: 40
 Enrolment period                      18.05.2015 08:00 - 31.05.2015
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Wikström Tiina (Teacher in charge)
 Campus                                Laurea Tikkurila
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D, Web/virtual Language: English Virtuality: 1 cr Integration of
                                       R&D: 2 cr
 Implementation class
 Focus areas                           Security, safety and social responsibility
 Evaluation at the latest              23.01.2016 Storing of graded material ends.: 23.12.2016
 Exam days

 Having completed the study unit the   The student is
 student is able to                    ●       aware of and developshis/her interaction skills
                                       ●       able to encounter and interact with individuals
                                       ●       able to work in teams and direct groups
                                       ●       able to understand the significance of the customer's participation and resources
 Previous studies
 Previous studies, more information    No previous studies required
 Learning objectives                   The learning goals of the course include beingaware of and developing one's interaction
                                       skills through encounters and learning to work in groups and understanding empowering
                                       client situations
 Contents                              Course elements:
                                       1.      Professional Interaction, Me and Others
                                       2.      Understanding and Working with Groups
                                       3.      Group Work on Multicultural Encounters (Internatonal Week, week 44)
 Study material                        Course material provided by the teacher* Obligatory books updated in autumn 2015
 Tutoring and communication            Forms of guidance, communication and tutoring:* Contact lessons* Optima workspace*
                                       Other forms of Social Media* Group tutoring for IW
 Evaluation criteria and methods       Evaluation according to Laurea's evaluation criteria.
                                       1.      Professional Interaction, Me and Others (Grading 1-5)
                                       2.      Understanding and Working with Groups (Group Work, Pass/Fail)
                                       3.      Group Work on Multicultural Encounters (Internatonal Week, week 44)
                                               (Pass/Fail)
 Project (name)                        International Week, week 44
 Work strain                           * International Week (week 44) (40 h)* Contact lectures plus group works (60
                                       h):5.10.2015; 9-11.45; B 401 (plus Multisensory afternoon B 202;
                                       12.30-15.45)9.10.2015; 9-11.45; B 402 (plus Multisensory afternoon B
                                       202;12.30-15.45)23.10.2015; 9-11.30; B 4022.11.2015; 9-15.459.11.2015;


SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
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Implementation plan Finished



                                 9-15.4516.11.2015; 9-15.4523.11.2015; 9-15.4530.11.2015; 9-15.457.12.2015; Deadline
                                 for all written assignmentsIndividual studying, Optima, Social Media, group tutoring
                                 online etc.(35h)




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy