Dialogue, Encounters and Professional Interaction (V1473), 5 op

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Implementation plan Being edited



 Study unit                            Dialogue, Encounters and Professional Interaction (V1473), 5.0
 Implementation                        SWV1611: 1/2016-2017 (29.08.2016 - 23.12.2016)
 Type                                  WORKING WITH CUSTOMERS IN SOCIAL SERVICES (V088)
 Groups                                Primary: SWV216SN Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: Maximum:
 Enrolment period                      16.05.2016 08:00 - 31.05.2016
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       No Suitable for virtual UAS: Yes

 Teachers                              Wikström Tiina (Teacher in charge)
 Campus                                Laurea Tikkurila
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Project/venture/R&D, Web/virtual Language: English Virtuality: 1 cr Integration of
                                       R&D: 2 cr
 Implementation class
 Focus areas                           Security, safety and social responsibility
 Evaluation at the latest              23.01.2017 Storing of graded material ends.: 23.12.2017
 Exam days

 Having completed the study unit the   The student is
 student is able to                    ●       aware of and developshis/her interaction skills
                                       ●       able to encounter and interact with individuals
                                       ●       able to work in teams and direct groups
                                       ●       able to understand the significance of the customer's participation and resources
 Previous studies
 Previous studies, more information    No previous studies required
 Learning objectives                   The learning goals of the course include beingaware of and developing one's interaction
                                       skills through encounters and learning to work in groups and understanding empowering
                                       client situations
 Contents                              Course elements:
                                       1.      Professional Interaction, Me and Others
                                       2.      Understanding and Working with Groups
                                       3.      Group Work on Multicultural Encounters (Multicultural Week, week 45)
 Study material                        Course material provided by the teacher* Obligatory books updated in autumn 2016
 Tutoring and communication            Forms of guidance, communication and tutoring:* Contact lessons* Optima workspace*
                                       Other forms of Social Media* Group tutoring for MW
 Evaluation criteria and methods       Evaluation according to Laurea's evaluation criteria.
                                       1.      Professional Interaction, Me and Others (Grading 1-5)
                                       2.      Understanding and Working with Groups (Group Work, Pass/Fail)
                                       3.      Group Work on Multicultural Encounters (Multicultural week, week 45
                                               (Pass/Fail)
                                       Please, notice that a mimimum of 85% attendance is required for passing the
                                       course.
 Project (name)                        Multicultural Week, week 45
 Work strain                           * Multicultural Week (40 h)* Contact lectures plus group works (60 h):Individual
                                       studying, Optima, Social Media, group tutoring online etc.(35h) (see ASIO)


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