Service design process and methods (01040), 5 cr

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Implementation plan Finished



 Study unit                              Service design process and methods (01040), 5.0
 Implementation                          HYA1211: 2/2012-2013 (01.01.2013 - 31.07.2013)
 Type                                    USER-CENTRIC SERVICE DESIGN COMPETENCES (0319)
 Groups                                  Primary: HYA212SJ Others :
 Involved in the project
 Lecturers                               Mark Stickdorn, Janne-Valtteri Nisula, Katri Ojasalo
 Number of participants                  Minimum: Maximum:
 Enrolment period                        26.11.2012 08:00 - 02.12.2012
 Main timing for implementation
 Applicabililty                          For exchange students: Yes For elective studies: Yes Open UAS student:
                                         No Suitable for virtual UAS: Yes

 Teachers                                Ojasalo Katri (Teacher in charge), Laurea Leppävaara, liko ulkopuolinen opettaja (Other
                                         teacher), Nisula Janne-Valtteri (Other teacher)
 Campus                                  Laurea Leppävaara
 Main location for implementation
 Implementation method                   Optima realization/student group, Other method of implementation,
                                         Project/venture/R&D Language: English Virtuality: 0 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest                31.08.2013 Storing of graded material ends.: 31.07.2014
 Exam days                               Real: No exam, but a possibly Service Design project for a client or...

 Having completed the study unit the     • get to know the principles of service design
 student is able to
                                         • use service design processes and methods

                                         • use innovative methods to generate ideas for new services

                                         • valuate generated ideas and concepts from customer’s point of view

                                         • prototype services

                                         • create a service offering, where the service provider’s brand is a part of a customer’s
                                         experience
 Previous studies

Learning events
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