Business Management in the Hospitality Field (A0196), 5 cr
Implementation plan (PDF), 3 pages
- Implementation
- MHA1121
- Semester
- 2/2011-2012
- Dates
- 9 Jan 2012–30 Apr 2012
- Type
- AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
- Group
- MHA10SN
- Campus
- Laurea Leppävaara
- Language of instruction
- English
- Teachers
- Lumio Anne (Vastuuopettaja)
- Lecturers
- Ammattilaisia hotelli- ja kongressialalta
- Status
- Ready
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TOTEUTUSSUUNNITELMA Valmis
Opintojakso Business Management in the Hospitality Field (A0196), 5.0
Toteutus MHA1121: 2/2011-2012 (09.01.2012 - 30.04.2012)
Tyyppi AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
Ryhmät Ensisijainen: MHA10SN Muut:
Projektissa mukana
Luennoitsijat Ammattilaisia hotelli- ja kongressialalta
Osallistujamäärät Minimi: Maksimi:
Ilmoittautumisaika 28.11.2011 08:00 - 04.12.2011
Pääsääntöinen toteutusajankohta
Soveltuvuus Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Kyllä Avoimen opisk: Ei Soveltuu
virtuaali-AMK:n opintoihin: Ei
Opettajat Lumio Anne (Vastuuopettaja)
Kampus Laurea Leppävaara
Pääsääntöinen toteutuspaikka
Toteutustapa Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Projekti/Hanke/T&K Kieli:
englanti Virtuaalisuus: 2 op T&k-integraatio: 2 op
Toteutusluokka
Painoalat
Arviointi viimeistään 30.05.2012 Suoritusmateriaalin arkistointi päättyy: 31.05.2013
Tenttipäivät
Opintojakson suoritettuaan *plan and manage hotel, congress, catering, event services and sales office functions in a
opiskelija osaa profitable and customer-oriented manner
*apply various measurement methods to assess the productivity and efficiency of
business operations
Edeltävät opinnot
Oppimateriaali Barrows, Clayton W. & Powers Tom: Introduction to Management in the Hospitality
Industry Chapters: 1,2,9,10,11,12,15,16,17,18,19,20, & List to be given in class
Arviointikriteerit ja
arviointimenetelmät
Opiskelijan työmäärän Lessons ca. 40 hours Group Work & Report ca. 50 hours Student's Work ca. 45 hours
jakautuminen (incl. Essay) Totally 135 hours = 5 Cr.
Oppimistapahtumat
Pvm Klo H Aihe Sisältö Tila Opettajat
02.02.2012 08.30-11.30
3 Start of course Tuomo Anne Lumio
and schedule PLEASE NOTE! Auditorium
This course starts from
week 5 and the lessons
are on Thursdays at
08.30 (= starting 15
minutes later than
announced!) -11.30.
Schedule will be given during the first
lesson. The working groups will be
formed during the first lessons.
Introduction to the course - ideas welcome
of subjects you would like to talk about
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TOTEUTUSSUUNNITELMA Valmis
during the lessons. Welcome!
AnneL
09.02.2012 08.30-11.30
3 Hotel and Front Desk and Hotel Management Some Tuomo Anne Lumio
Front Desk essential figures/calculations Auditorium
Management
16.02.2012 08.30-11.30
3 Customers! Who in paying your wages? = The 182 Anne Lumio
Customer! Who is your customer and how
to meet him/her/them? Making Customer
Oriented business...
23.02.2012 08.30-11.30
3 Customer! LESSONS CANCELLED DUE TO 253 Anne Lumio
TEACHER'S SICK LEAVE. We will
meet next time on 8.3. vith our visitor.
How to find your customers?
How to understand the behaviour of your
customer and his/her acts? Searching for
your potetntial customer? Statistics and
managing your customers
01.03.2012 No Contact Week 9 / no contact lessons this week
Lessons
08.03.2012 08.30-11.30
3 Catering Launch of Congress Task 08.30-09.00 - 253 Anne Lumio
Business please be present! Visitor from the
Catering Business starting 09.00: Heli
Silvennoinen / Antell-Catering Oy (Ltd)
Please give your questions to AnneL 1
week before the lecture and I'll pas them
to Heli Silvennoinen. Includes Personnel
Restaurants (Company lunch restaurants)
and Event Catering.
15.03.2012 08.30-11.30
3 Events Visitor from Tapahtumantekijät, Mrs. open
Kaisa Mikola Should you have questions
to ask her about events, feel free!
22.03.2012 08.30-11.30
3 Group Task Role of Sales Office in Hotels Is the sales Tuomo Anne Lumio
Launching office is the most important department in Auditorium
a hotel? ABC-management and Revenue
Management Sales Office functions Sales
personnel Essay task for students
29.03.2012 08.30-11.30
3 Group Work Groups work in teams with the Congress Anne Lumio
in Teams / Task First guidance (ByWalking) given
ByWalking accordingly a separate time schedule in
Optima Please book your time for the
WHOLE group (not just one
person/group). Schedule will be tight,
please be on time.
05.04.2012 08.30-11.30
3 Customers Part two / Customers (lessons not held 182 Anne Lumio
23.2. due to teacher taken ill earlier).
Group task discussion - Anne will bring
the flap sheets to you to class.
12.04.2012 Group Work Groups work in teams with the Congress Anne Lumio
in Teams / Task Second guidance (ByWalking) given
ByWalking accordingly a separate time schedule in
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TOTEUTUSSUUNNITELMA Valmis
Optima Please book your time for the
WHOLE group (not just one
person/group). Schedule will be tight,
please be on time.
19.04.2012 14.30- Visiting the You have a possibility to visit the Anne Lumio
Congress Fair Congress Fair in the Finlandia Hall.
at the Instructions will be given in class before
Finlandia Hall this visit. Here you can find lots of great
information for your Group Task - if only
possible, do not miss this event!
Please note the starting time - no classes in
the morning; Anne is on the fair all day.
26.04.2012 08.30-11.30
3 Lessons cancelled due to sickness leave 182 Anne Lumio
03.05.2012 09.00-11.00 Meetings, Helsinki City Tourist & Convention Visiting HTC
Congresses Bureau / Lecturer Marketing Manager Ines premisies/Vanha
and Antti-Poika More details to be given in Raatihuone
Conventions Optima. Place: Vanha raatihuone,
Aleksanterinkatu 20, Helsinki Please be
on time - we just have 2 hours! Name list
given to the consierge for entering the
premisies.
10.05.2012 08.30-11.30
3 Presentations Group Work presentations (1/2) Opponing 182 Anne Lumio
and comments of class Attending class is
obligatory
24.05.2012 08.30-11.30
3 Presentations Group Work presentations (2/2) Opponing 245 Anne Lumio
and comments of class Attending class is
obligatory
17.05.2012 Ascension Holiday - no classes
Day - no
classes
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