Business Management in the Hospitality Field (A0196), 5 op

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 Opintojakso                           Business Management in the Hospitality Field (A0196), 5.0
 Toteutus                              MHA1121: 2/2011-2012 (09.01.2012 - 30.04.2012)
 Tyyppi                                AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
 Ryhmät                                Ensisijainen: MHA10SN Muut:
 Projektissa mukana
 Luennoitsijat                         Ammattilaisia hotelli- ja kongressialalta
 Osallistujamäärät                     Minimi: Maksimi:
 Ilmoittautumisaika                    28.11.2011 08:00 - 04.12.2011
 Pääsääntöinen toteutusajankohta
 Soveltuvuus                           Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Kyllä Avoimen opisk: Ei Soveltuu
                                       virtuaali-AMK:n opintoihin: Ei

 Opettajat                             Lumio Anne (Vastuuopettaja)
 Kampus                                Laurea Leppävaara
 Pääsääntöinen toteutuspaikka
 Toteutustapa                          Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Projekti/Hanke/T&K Kieli:
                                       englanti Virtuaalisuus: 2 op T&k-integraatio: 2 op
 Toteutusluokka
 Painoalat
 Arviointi viimeistään                 30.05.2012 Suoritusmateriaalin arkistointi päättyy: 31.05.2013
 Tenttipäivät

 Opintojakson suoritettuaan            *plan and manage hotel, congress, catering, event services and sales office functions in a
 opiskelija osaa                       profitable and customer-oriented manner
                                       *apply various measurement methods to assess the productivity and efficiency of
                                       business operations
 Edeltävät opinnot
 Oppimateriaali                        Barrows, Clayton W. & Powers Tom: Introduction to Management in the Hospitality
                                       Industry Chapters: 1,2,9,10,11,12,15,16,17,18,19,20, & List to be given in class
 Arviointikriteerit ja
 arviointimenetelmät
 Opiskelijan työmäärän                 Lessons ca. 40 hours Group Work & Report ca. 50 hours Student's Work ca. 45 hours
 jakautuminen                          (incl. Essay) Totally 135 hours = 5 Cr.

Oppimistapahtumat
 Pvm             Klo       H    Aihe              Sisältö                                       Tila              Opettajat
 02.02.2012      08.30-11.30
                           3    Start of course                                                 Tuomo             Anne Lumio
                                and schedule      PLEASE NOTE!                                  Auditorium

                                                  This course starts from
                                                  week 5 and the lessons
                                                  are on Thursdays at
                                                  08.30 (= starting 15
                                                  minutes later than
                                                  announced!) -11.30.
                                                  Schedule will be given during the first
                                                  lesson. The working groups will be
                                                  formed during the first lessons.
                                                  Introduction to the course - ideas welcome
                                                  of subjects you would like to talk about

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                                         during the lessons. Welcome!

                                         AnneL
 09.02.2012   08.30-11.30
                        3   Hotel and    Front Desk and Hotel Management Some          Tuomo        Anne Lumio
                            Front Desk   essential figures/calculations                Auditorium
                            Management
 16.02.2012   08.30-11.30
                        3   Customers!   Who in paying your wages? = The               182          Anne Lumio
                                         Customer! Who is your customer and how
                                         to meet him/her/them? Making Customer
                                         Oriented business...
 23.02.2012   08.30-11.30
                        3   Customer!    LESSONS CANCELLED DUE TO                      253          Anne Lumio
                                         TEACHER'S SICK LEAVE. We will
                                         meet next time on 8.3. vith our visitor.
                                         How to find your customers?

                                         How to understand the behaviour of your
                                         customer and his/her acts? Searching for
                                         your potetntial customer? Statistics and
                                         managing your customers
 01.03.2012                 No Contact   Week 9 / no contact lessons this week
                            Lessons
 08.03.2012   08.30-11.30
                        3   Catering     Launch of Congress Task 08.30-09.00 -         253          Anne Lumio
                            Business     please be present! Visitor from the
                                         Catering Business starting 09.00: Heli
                                         Silvennoinen / Antell-Catering Oy (Ltd)
                                         Please give your questions to AnneL 1
                                         week before the lecture and I'll pas them
                                         to Heli Silvennoinen. Includes Personnel
                                         Restaurants (Company lunch restaurants)
                                         and Event Catering.
 15.03.2012   08.30-11.30
                        3   Events       Visitor from Tapahtumantekijät, Mrs.          open
                                         Kaisa Mikola Should you have questions
                                         to ask her about events, feel free!
 22.03.2012   08.30-11.30
                        3   Group Task   Role of Sales Office in Hotels Is the sales   Tuomo        Anne Lumio
                            Launching    office is the most important department in    Auditorium
                                         a hotel? ABC-management and Revenue
                                         Management Sales Office functions Sales
                                         personnel Essay task for students
 29.03.2012   08.30-11.30
                        3   Group Work   Groups work in teams with the Congress                     Anne Lumio
                            in Teams /   Task First guidance (ByWalking) given
                            ByWalking    accordingly a separate time schedule in
                                         Optima Please book your time for the
                                         WHOLE group (not just one
                                         person/group). Schedule will be tight,
                                         please be on time.
 05.04.2012   08.30-11.30
                        3   Customers    Part two / Customers (lessons not held        182          Anne Lumio
                                         23.2. due to teacher taken ill earlier).
                                         Group task discussion - Anne will bring
                                         the flap sheets to you to class.
 12.04.2012                 Group Work   Groups work in teams with the Congress                     Anne Lumio
                            in Teams /   Task Second guidance (ByWalking) given
                            ByWalking    accordingly a separate time schedule in

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                                             Optima Please book your time for the
                                             WHOLE group (not just one
                                             person/group). Schedule will be tight,
                                             please be on time.
 19.04.2012   14.30-        Visiting the     You have a possibility to visit the                            Anne Lumio
                            Congress Fair    Congress Fair in the Finlandia Hall.
                            at the           Instructions will be given in class before
                            Finlandia Hall   this visit. Here you can find lots of great
                                             information for your Group Task - if only
                                             possible, do not miss this event!

                                             Please note the starting time - no classes in
                                             the morning; Anne is on the fair all day.
 26.04.2012   08.30-11.30
                        3                    Lessons cancelled due to sickness leave         182             Anne Lumio
 03.05.2012   09.00-11.00   Meetings,        Helsinki City Tourist & Convention              Visiting HTC
                            Congresses       Bureau / Lecturer Marketing Manager Ines        premisies/Vanha
                            and              Antti-Poika More details to be given in         Raatihuone
                            Conventions      Optima. Place: Vanha raatihuone,
                                             Aleksanterinkatu 20, Helsinki Please be
                                             on time - we just have 2 hours! Name list
                                             given to the consierge for entering the
                                             premisies.
 10.05.2012   08.30-11.30
                        3   Presentations    Group Work presentations (1/2) Opponing         182            Anne Lumio
                                             and comments of class Attending class is
                                             obligatory
 24.05.2012   08.30-11.30
                        3   Presentations    Group Work presentations (2/2) Opponing         245            Anne Lumio
                                             and comments of class Attending class is
                                             obligatory
 17.05.2012                 Ascension        Holiday - no classes
                            Day - no
                            classes




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