Business Management in the Hospitality Field (A0196), 5 cr
Implementation plan (PDF), 3 pages
- Implementation
- MHA1213
- Semester
- 1/2012-2013
- Dates
- 3 Sep 2012–21 Dec 2012
- Type
- AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
- Group
- MHA11KN
- Campus
- Laurea Leppävaara
- Language of instruction
- English
- Teachers
- Lumio Anne (Vastuuopettaja)
- Lecturers
- Alan osaajia (Kongressi-, Catering-, Events- ja Myyntitoiminnoista)
- Status
- Ready
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TOTEUTUSSUUNNITELMA Valmis
Opintojakso Business Management in the Hospitality Field (A0196), 5.0
Toteutus MHA1213: 1/2012-2013 (03.09.2012 - 21.12.2012)
Tyyppi AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
Ryhmät Ensisijainen: MHA11KN Muut:
Projektissa mukana
Luennoitsijat Alan osaajia (Kongressi-, Catering-, Events- ja Myyntitoiminnoista)
Osallistujamäärät Minimi: Maksimi:
Ilmoittautumisaika 21.05.2012 08:00 - 03.06.2012
Pääsääntöinen toteutusajankohta
Soveltuvuus Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Ei Avoimen opisk: Ei Soveltuu
virtuaali-AMK:n opintoihin: Kyllä
Opettajat Lumio Anne (Vastuuopettaja)
Kampus Laurea Leppävaara
Pääsääntöinen toteutuspaikka
Toteutustapa Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Projekti/Hanke/T&K Kieli:
englanti Virtuaalisuus: 2 op T&k-integraatio: 2 op
Toteutusluokka
Painoalat
Arviointi viimeistään 21.01.2013 Suoritusmateriaalin arkistointi päättyy: 21.12.2013
Tenttipäivät
Opintojakson suoritettuaan *plan and manage hotel, congress, catering, event services and sales office functions in a
opiskelija osaa profitable and customer-oriented manner
*apply various measurement methods to assess the productivity and efficiency of
business operations
Edeltävät opinnot
Oppimateriaali Barrows, Clayton W. & Powers T: Introduction to management in the Hospitality
Industry & List of sources to be given in class during the course
Arviointikriteerit ja Laurea's Criteria in Evaluation
arviointimenetelmät
Opiskelijan työmäärän Lessons ca. 40 hours Group Work & Report ca. 50 hours Student's individual work ca.
jakautuminen 45 hours Totally 135 hours = 5 Cr.
Oppimistapahtumat
Pvm Klo H Aihe Sisältö Tila Opettajat
03.09.2012 08.30-11.45
3 Start of course Please note! The course starts from week Anne Lumio
and schedule 36 (3.9.2012) and the lessons are on
Mondays from 08.30-11.45. Please check
the class room on the board in the lobby.
Schedule will be given during the first
lesson and the working groups will be
formed then, too. Welcome!
Anne Lumio (room 135)
anne.lumio@laurea.fi
10.09.2012 08.30-11.45
3 Hotel and Front Desk Management Hotel Anne Lumio
Front Desk Management in general in various types of
Management enterprises of accommodation Some
essential figures and calculations
17.09.2012 08.30-11.45
3 Customers! Who is paying your wages? = The Anne Lumio
SoleOPS 3.5.5 Opetustarjonta © 2005-2016 Solenovo Oy
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TOTEUTUSSUUNNITELMA Valmis
Customer! Making Customer Oirented
Business... Searching for your potetnital
Customer Statistics and managing your
customers
24.09.2012 08.30-11.45
3 Customers! Who is your Customer and how to meet Anne Lumio
him/her/ them? Learning to know your
customer through Customer Profiles How
to understand the behavior of your
Customer and his/her/their acts?
01.10.2012 08.30-11.45
3 Team Work in Groups work individually with the Key from
class Group Task and by the end of the day Korkeakouluisännät!!!
they have ready:
Name of the Congress (convention,
Seminar etc.) - proper and selling name
Target group detailed (amount and
amount of potential spouses) - group
detailed Date of the Event and why this
time was chosen Location, where the
Event is going to take place (city and
congress place named) Destination of
Pre- and PostTours (not tour itself
planned) and some basic theory written in
your report. Use the sources given or
some of your own. Sorry for short notice
due to personal reasons. Please check
the changed dates here in SoleOps.
08.10.2012 08.30-11.45
3 Sales Office Is the Sales Office the most important Anne Lumio
& Task department in a hotel? Role of Sale Office
(individual) in Hotels, Congress Centres and
Restaurant units Sales Personnel Sales
Office Functions The Individual Task of
the Functions of the Sales Offices is
opened / Deadline 18.11.2012
15.10.2012 08.30-11.45
3 Congresses, Role of the MCI's and other professionals Anne Lumio
Conventions, Arranging a large Occasion or Event
Meetings and Pre-and Post Tours Accommodation, Food
Incentives and Beverage Services and Logistics
Interpretation and Secreteary Services
Letter of Invitation and other documents
22.10.2012 08.30-11.45
3 By Walking Please book your time to your guidance Anne Lumio
for Group in Optima and have the required
Task material ready by Midnight (at 00.03)
18.-19.10.2012 for your lecturer to read
before the Monday meeting.
29.10.2012 08.30-11.45
3 Catering and Catering service Personnel Restaurants Anne Lumio
Personnel Visitor: Antell Yhtiöt / Heli Silvennoinen
Restaurants
05.11.2012 08.30-11.45 Working in No morning lessons today - Groups work
groups - no individually together with their Congress
lessons Task.
12.11.2012 08.30-11.45
3 Profitability ABC Counting and ABC Management Anne Lumio
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TOTEUTUSSUUNNITELMA Valmis
in Business Revenue Management Some key Figures
in the Hotel Business How to save money
in the Restaurant and Catering Business
19.11.2012 09-11 2 Visit to HFCB Visit Helsinki City Tourist & Vanha
Convention Bureau / Convention Unit / Raatihuone,
Ines Antti-Poiks/ They will meet you at: Helsinki
Vanha raatihuone, Aleksanterinkatu 20
(Helsinki City Centre) Please have
questions ready to ask from the
professionals there. Meet with your group
afterwards and think through, what this
meeting gave to your own Congress Team
Work. Good luck! PLEASE INFOR
YOUR TEACHER, IF YOU ARE ON
THE LOB-CRUISE AND YOU ARE
NOT ATTENDING THE INFO AT
HCT!
26.11.2012 08.30-11.45
3 Groups work Please note: 26.11.2012 ByWalking Anne Lumio
individually hours are cancelled. Please book another
time if needed with your teacher in class.
All grps will receive feedback into grp
files during week 48. Please hand in the
material at the latest on 26.11. Monday,
thank you!
03.12.2012 08.30-11.45
3 Presentations Compulsory to attend! List of groups / Anne Lumio
1 schedule will be given later.
Compulsory!
10.12.2012 08.30-11.45
3 Presentations Compulsory to attend! List of groups / Anne Lumio
2 schedule will be given later Feedback
Compulsory!
SoleOPS 3.5.5 Opetustarjonta © 2005-2016 Solenovo Oy