Business Management in the Hospitality Field (A0196), 5 op

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 Opintojakso                           Business Management in the Hospitality Field (A0196), 5.0
 Toteutus                              MHA1213: 1/2012-2013 (03.09.2012 - 21.12.2012)
 Tyyppi                                AMMATILLISEN OSAAMISEN MUODOSTUMINEN (A012)
 Ryhmät                                Ensisijainen: MHA11KN Muut:
 Projektissa mukana
 Luennoitsijat                         Alan osaajia (Kongressi-, Catering-, Events- ja Myyntitoiminnoista)
 Osallistujamäärät                     Minimi: Maksimi:
 Ilmoittautumisaika                    21.05.2012 08:00 - 03.06.2012
 Pääsääntöinen toteutusajankohta
 Soveltuvuus                           Vaihto-opiskelijoille: Kyllä Vapaasti valittaviin: Ei Avoimen opisk: Ei Soveltuu
                                       virtuaali-AMK:n opintoihin: Kyllä

 Opettajat                             Lumio Anne (Vastuuopettaja)
 Kampus                                Laurea Leppävaara
 Pääsääntöinen toteutuspaikka
 Toteutustapa                          Muu toteutustapa, Optimatoteutus/opiskelijaryhmä, Projekti/Hanke/T&K Kieli:
                                       englanti Virtuaalisuus: 2 op T&k-integraatio: 2 op
 Toteutusluokka
 Painoalat
 Arviointi viimeistään                 21.01.2013 Suoritusmateriaalin arkistointi päättyy: 21.12.2013
 Tenttipäivät

 Opintojakson suoritettuaan            *plan and manage hotel, congress, catering, event services and sales office functions in a
 opiskelija osaa                       profitable and customer-oriented manner
                                       *apply various measurement methods to assess the productivity and efficiency of
                                       business operations
 Edeltävät opinnot
 Oppimateriaali                        Barrows, Clayton W. & Powers T: Introduction to management in the Hospitality
                                       Industry & List of sources to be given in class during the course
 Arviointikriteerit ja                 Laurea's Criteria in Evaluation
 arviointimenetelmät
 Opiskelijan työmäärän                 Lessons ca. 40 hours Group Work & Report ca. 50 hours Student's individual work ca.
 jakautuminen                          45 hours Totally 135 hours = 5 Cr.

Oppimistapahtumat
 Pvm             Klo       H    Aihe              Sisältö                                       Tila              Opettajat
 03.09.2012      08.30-11.45
                           3    Start of course   Please note! The course starts from week                        Anne Lumio
                                and schedule      36 (3.9.2012) and the lessons are on
                                                  Mondays from 08.30-11.45. Please check
                                                  the class room on the board in the lobby.
                                                  Schedule will be given during the first
                                                  lesson and the working groups will be
                                                  formed then, too. Welcome!

                                                  Anne Lumio (room 135)
                                                  anne.lumio@laurea.fi
 10.09.2012      08.30-11.45
                           3    Hotel and         Front Desk Management Hotel                                     Anne Lumio
                                Front Desk        Management in general in various types of
                                Management        enterprises of accommodation Some
                                                  essential figures and calculations
 17.09.2012      08.30-11.45
                           3    Customers!        Who is paying your wages? = The                                 Anne Lumio

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                                            Customer! Making Customer Oirented
                                            Business... Searching for your potetnital
                                            Customer Statistics and managing your
                                            customers
 24.09.2012   08.30-11.45
                        3   Customers!      Who is your Customer and how to meet                         Anne Lumio
                                            him/her/ them? Learning to know your
                                            customer through Customer Profiles How
                                            to understand the behavior of your
                                            Customer and his/her/their acts?
 01.10.2012   08.30-11.45
                        3   Team Work in    Groups work individually with the            Key from
                            class           Group Task and by the end of the day         Korkeakouluisännät!!!
                                            they have ready:

                                              Name of the Congress (convention,
                                            Seminar etc.) - proper and selling name
                                            Target group detailed (amount and
                                            amount of potential spouses) - group
                                            detailed Date of the Event and why this
                                            time was chosen Location, where the
                                            Event is going to take place (city and
                                            congress place named) Destination of
                                            Pre- and PostTours (not tour itself
                                            planned) and some basic theory written in
                                            your report. Use the sources given or
                                            some of your own. Sorry for short notice
                                            due to personal reasons. Please check
                                            the changed dates here in SoleOps.
 08.10.2012   08.30-11.45
                        3   Sales Office    Is the Sales Office the most important                       Anne Lumio
                            & Task          department in a hotel? Role of Sale Office
                            (individual)    in Hotels, Congress Centres and
                                            Restaurant units Sales Personnel Sales
                                            Office Functions The Individual Task of
                                            the Functions of the Sales Offices is
                                            opened / Deadline 18.11.2012
 15.10.2012   08.30-11.45
                        3   Congresses,     Role of the MCI's and other professionals                    Anne Lumio
                            Conventions,    Arranging a large Occasion or Event
                            Meetings and    Pre-and Post Tours Accommodation, Food
                            Incentives      and Beverage Services and Logistics
                                            Interpretation and Secreteary Services
                                            Letter of Invitation and other documents
 22.10.2012   08.30-11.45
                        3   By Walking      Please book your time to your guidance                       Anne Lumio
                            for Group       in Optima and have the required
                            Task            material ready by Midnight (at 00.03)
                                            18.-19.10.2012 for your lecturer to read
                                            before the Monday meeting.
 29.10.2012   08.30-11.45
                        3   Catering and    Catering service Personnel Restaurants                       Anne Lumio
                            Personnel       Visitor: Antell Yhtiöt / Heli Silvennoinen
                            Restaurants
 05.11.2012   08.30-11.45   Working in      No morning lessons today - Groups work
                            groups - no     individually together with their Congress
                            lessons         Task.
 12.11.2012   08.30-11.45
                        3   Profitability   ABC Counting and ABC Management                              Anne Lumio


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                            in Business     Revenue Management Some key Figures
                                            in the Hotel Business How to save money
                                            in the Restaurant and Catering Business
 19.11.2012   09-11    2    Visit to HFCB   Visit Helsinki City Tourist &                Vanha
                                            Convention Bureau / Convention Unit /        Raatihuone,
                                            Ines Antti-Poiks/ They will meet you at:     Helsinki
                                            Vanha raatihuone, Aleksanterinkatu 20
                                            (Helsinki City Centre) Please have
                                            questions ready to ask from the
                                            professionals there. Meet with your group
                                            afterwards and think through, what this
                                            meeting gave to your own Congress Team
                                            Work. Good luck! PLEASE INFOR
                                            YOUR TEACHER, IF YOU ARE ON
                                            THE LOB-CRUISE AND YOU ARE
                                            NOT ATTENDING THE INFO AT
                                            HCT!
 26.11.2012   08.30-11.45
                        3   Groups work     Please note: 26.11.2012 ByWalking                          Anne Lumio
                            individually    hours are cancelled. Please book another
                                            time if needed with your teacher in class.
                                            All grps will receive feedback into grp
                                            files during week 48. Please hand in the
                                            material at the latest on 26.11. Monday,
                                            thank you!
 03.12.2012   08.30-11.45
                        3   Presentations   Compulsory to attend! List of groups /                     Anne Lumio
                            1               schedule will be given later.
                            Compulsory!
 10.12.2012   08.30-11.45
                        3   Presentations   Compulsory to attend! List of groups /                     Anne Lumio
                            2               schedule will be given later Feedback
                            Compulsory!




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