Quality in Food Services (A9278), 10 op

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 Study unit                              Quality in Food Services (A9278), 10.0
 Implementation                          MEA1411: 1/2014-2015 (25.08.2014 - 23.12.2014)
 Type                                    FLEXIBLE CUSTOMER SERVICE (A859)
 Groups                                  Primary: MEA214SN Others :
 Involved in the project
 Lecturers
 Number of participants                  Minimum: Maximum:
 Enrolment period                        19.05.2014 08:00 - 02.06.2014
 Main timing for implementation
 Applicabililty                          For exchange students: No For elective studies: No Open UAS student: No Suitable
                                         for virtual UAS: No

 Teachers                                Antinluoma Sirkka (Other teacher), Harmoinen Päivi (Other teacher), Melkko Valtteri
                                         (Other teacher), Pääskyvuori Marjo (Other teacher)
 Campus                                  Laurea Leppävaara
 Main location for implementation
 Implementation method                   Optima realization/student group, Other method of implementation,
                                         Project/venture/R&D Language: English Virtuality: 1 cr Integration of R&D: 3 cr
 Implementation class
 Focus areas                             Service business, Student entrepreneurship
 Evaluation at the latest                23.01.2015 Storing of graded material ends.: 23.12.2015
 Exam days

 Having completed the study unit the     The student is able to
 student is able to                      ●      produce high-quality customer-oriented services
                                         ●      act ergonomically and safely in a work community
                                         ●      act as a member of a multicultural work community interactively and in a
                                                working life-oriented manner
 Previous studies

Learning events
 Date               o'clock/at h   Subject         Content                                      Status           Teachers
                                                   Hi all,Welcome to Degree Programme in
                                                   Restaurant Entrepreneurship!You are
                                                   going to have access to Optima
                                                   workspace. All instructions and material
                                                   will be available in Optima.Learning
                                                   process includes:BarLaurea, project
                                                   working in teams and workshops and
                                                   indivudual working*Project working in
                                                   teams means for instance customer
                                                   visits,establishing a co-operative with
                                                   team and working for it, setting up pop-up
                                                   restaurants and different kind of service
                                                   projects for customers.*Individual work
                                                   means for instance book reading, essays
                                                   writing and other kind of assignments and
                                                   project work.*Workshops means for
                                                   instance Hygiene workshop and the
                                                   testBarLaurea (BL) working means
                                                   learning in action at different service


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                                         points*BL working and Learning
                                         Schedule will be annouced during thefirst
                                         week in Optima.*Career Planning study
                                         unit (Tools for Professional
                                         Development)/ Kyvyt.fi (Optima): see
                                         separate assignments and schedule in
                                         Optima and SoleOPS.The same schedule
                                         in the study units A9269 Intercultural
                                         Approach to Design Thinking and A0268
                                         Interaction and CommunicationWe wish
                                         you an interesting Autumn!BR team
                                         coaches Marjo Pääskyvuori, Päivi
                                         Harmoinen, Valtteri Melkko and Sirkka
                                         Antinluoma
                                         Mondays weeks 36-518.15-9.45 Basic          Sirkka
                                         Finnish 1/Leena                             Antinluoma,
                                         Saarikko**************9.45-11.30            Päivi
                                         Project work in teams or individual         Harmoinen,
                                         work*************12.30-15 Training          Marjo
                                         session / Guidance (013)/Teams and          Pääskyvuori
                                         team coaches
                                         (compulsory)*************~~29.9.-14
                                         Hygiene Test after training session
                                         Tuesdays weeks 36-51Project work in
                                         teams or individual work(013)~~Career
                                         Planning study unit ( Tools for
                                         Professional Devel-opment) / Kyvyt.fi:
                                         see sepa-rate assignments and schedule in
                                         Optima
                                         Wednesdays weeks 36-51~~Weekly 2
                                         teams in BarLaurea starting (10.9.-14),
                                         other 2 teams working in
                                         projectsBarLaurea working and Learning
                                         Schedule in Optima.

                                         12.30-15 Servicekommunikation for
                                         Finnish students / Jonna Päällysaho

                                         *************3.9. Hygiene assignment
                                         (in Optima)

                                         10.9. 2 teams in Hygiene work-shops

                                         17.9. 2 teams in Hygiene work-shops
                                         Thursdays weeks 36-519.00-10 Project        Sirkka
                                         work in teams or individual                 Antinluoma,
                                         work***************10-11.30 Basic           Päivi
                                         Finnish 1/Leena                             Harmoinen,
                                         Saarikko***************12.30-15             Marjo
                                         Training session / Guidance                 Pääskyvuori
                                         (013)/Teams and team coaches
                                         (compulsory)


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Implementation plan Finished



                                         Fridays weeks 36-51Projeck working in
                                         teams or individual workingOrientation to
                                         Barlaurea working on Wed or Fri, weeks
                                         37 or 38




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy