Service Design Process and Methods (A9303), 5 op

                                                                                                                 1/2
Implementation plan Finished



 Study unit                             Service Design Process and Methods (A9303), 5.0
 Implementation                         HYA1421: 2/2014-2015 (07.01.2015 - 19.06.2015)
 Type                                   SERVICE LOGIC DRIVEN INNOVATION AND DESIGN COMPETENCES (A862)
 Groups                                 Primary: HYA214SJ Others :
 Involved in the project
 Lecturers                              Marc Stickdorn
 Number of participants                 Minimum: Maximum:
 Enrolment period                       01.12.2014 08:00 - 07.12.2014
 Main timing for implementation
 Applicabililty                         For exchange students: No For elective studies: No Open UAS student: No Suitable
                                        for virtual UAS: No

 Teachers                               Kaartti Virpi (Other teacher), Laurea Leppävaara, liko Virtuaalihenkilö (Marc
                                        Stickdorn) (Other teacher)
 Campus                                 Laurea Leppävaara
 Main location for implementation       At the campus
 Implementation method                  Optima realization/student group, Project/venture/R&D Language: English Virtuality:
                                        1 cr Integration of R&D: 3 cr
 Implementation class                   LbD based on local project or development task
 Focus areas                            Service business
 Evaluation at the latest               19.07.2015 Storing of graded material ends.: 19.06.2016
 Exam days

 Having completed the study unit the    ●     explain the principles of service design
 student is able to                     ●     use service design processes and methods

 Previous studies
 Tutoring and communication             Tutoring virpi.kaartti@laurea.fi
 R&D methods                            Service design methods
 Other arrangements                     Contact sessions at Laurea Leppävaara5.-7.2.2015 at 9-16 hrs

Learning events
 Date             o'clock/at h    Subject         Content                                      Status         Teachers
 05.02.2015       9-16       7                                                                 253            Virpi Kaartti,
                                                                                                              Virtuaalihenkilö
                                                                                                              (Marc
                                                                                                              Stickdorn)
                                                                                                              Laurea
                                                                                                              Leppävaara,
                                                                                                              liko
 06.02.2015       9-16      7                                                                  253            Virpi Kaartti,
                                                                                                              Virtuaalihenkilö
                                                                                                              (Marc
                                                                                                              Stickdorn)
                                                                                                              Laurea
                                                                                                              Leppävaara,
                                                                                                              liko
 07.02.2015       9-16      7                                                                  253            Virpi Kaartti,
                                                                                                              Virtuaalihenkilö
                                                                                                              (Marc
                                                                                                              Stickdorn)

SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy
                                                       2/2
Implementation plan Finished



                                                    Laurea
                                                    Leppävaara,
                                                    liko




SoleOPS 3.5.5 Study offer © 2005-2016 Solenovo Oy